Are you passionate about building great software and developing great people? Do you thrive on solving complex challenges, leading high-performing teams, and delivering technology that makes a real difference?
At Cooperative Response Center (CRC), our technology powers critical communications for utility and emergency response organizations across the country. As our Software Development & Support Manager, you'll lead a talented team responsible for developing, enhancing, and supporting the software that keeps our members connected 24/7.
If you're looking for a role where your leadership, technical expertise, and vision can make a meaningful impact, we'd love to meet you.
What You'll DoAs the leader of our Software Development & Support team, you'll:
- Lead, mentor, and develop a team of Software Developers, Software Engineers, and Programmers.
- Drive the development, enhancement, and support of CRCLink and other enterprise applications.
- Guide projects from concept through implementation while keeping timelines, budgets, and quality on track.
- Champion secure, reliable, and scalable software development practices.
- Partner with business leaders, utility members, and vendors to turn business needs into innovative technology solutions.
- Promote continuous improvement by identifying opportunities to enhance applications, processes, and development tools.
- Help shape CRC's technology strategy as a member of the Management Team.
- Enjoys leading and developing technical teams.
- Thinks strategically while staying engaged in day-to-day operations.
- Has a passion for building reliable, high-quality software.
- Communicates effectively with both technical and non-technical audiences.
- Thrives in a collaborative, fast-paced environment.
- Enjoys solving problems and driving continuous improvement.
At CRC, our technology supports organizations that provide essential services every day. Our team is driven by collaboration, innovation, and a shared commitment to delivering exceptional service.
When you join CRC, you'll find:
- A collaborative leadership team that values new ideas.
- Opportunities to influence technology strategy and innovation.
- Meaningful work supporting mission-critical operations.
- A culture that invests in employee growth and development.
- Competitive pay and a comprehensive benefits package.
If you're ready to lead a talented team, build innovative software solutions, and make a lasting impact, we'd love to hear from you.
Join CRC and help build the technology that keeps communities connected.
QualificationsRequired education and experience- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field or an equivalent combination of education and experience.
- Five (5) years of software development experience.
- Three (3) years of leadership or supervisory experience.
- Experience leading technical teams in a fast-paced environment.
- Experience with software development lifecycle (SDLC), application architecture, databases, and modern development methodologies.
- Ability to reside within reasonable proximity of a CRC office.
- Master's degree in a related field or an equivalent combination of education and experience.
- Experience within the utility or rural electric industry.
- Experience with Microsoft development technologies and enterprise application environments.
- Knowledge of version control, deployment automation, testing frameworks, reporting systems, and project management tools.
- Experience supporting enterprise business applications and integrations.
Competencies
- Demonstrated leadership courage, ownership, sound judgment, follow-through, and willingness to communicate difficult truths early and constructively.
- Strong coaching, employee development, performance management, conflict resolution, and team-building skills.
- Thorough knowledge of the software development lifecycle, modern engineering practices, product and platform delivery, production support, and continuous improvement.
- Sufficient technical depth to evaluate development approaches, delivery estimates, dependencies, architecture, databases, integrations, testing strategies, security risks, root causes, and proposed remedies.
- Ability to understand complex systems, identify constraints and bottlenecks, separate symptoms from root causes, and improve end-to-end flow.
- Ability to define meaningful measures, use evidence in decisions, and improve predictability without encouraging metric manipulation or unnecessary bureaucracy.
- Ability to balance planned delivery, platform reliability, technical debt, security, support demand, team health, and stakeholder expectations.
- Excellent written, verbal, facilitation, and presentation skills, including concise executive-level risk and status communication.
- Ability to organize and prioritize work amid competing priorities, operational demands, technical uncertainty, and significant stakeholder expectations.
- Ability to build trust with technical and non-technical stakeholders while maintaining clear decision rights and accountability.
- Commitment to secure, reliable, maintainable, high-quality solutions that produce measurable business and member outcomes.
- Ability to maintain confidentiality, exercise sound judgment, and model CRC values.
- Proficiency with Microsoft Office and common development, source control, work management, testing, deployment, monitoring, and reporting tools.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, a related field, or equivalent education and experience.
- Five years of software development experience.
- Three years of leadership or supervisory experience.
- Experience leading technical teams in a fast-paced environment.
- Experience with software development lifecycle, application architecture, databases, and modern development methodologies.
- Ability to reside within reasonable proximity of a CRC office.
- Master's degree in a related field or equivalent education and experience.
- Experience within the utility or rural electric industry.
- Experience with Microsoft development technologies and enterprise application environments.
- Knowledge of version control, deployment automation, testing frameworks, reporting systems, and project management tools.
- Experience supporting enterprise business applications and integrations.
Cooperative Response Center Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cooperative Response Center and has not been reviewed or approved by Cooperative Response Center.
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Strong & Reliable Incentives — Overtime opportunities and shift/weekend/bilingual differentials reliably boost earnings. Incentive bonuses and annual merit increases further reinforce variable pay.
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Retirement Support — A 401(k) match with immediate vesting strengthens long-term savings. This component complements hourly premiums to enhance total rewards.
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Leave & Time Off Breadth — PTO is described as generous in some contexts. Holiday pay, compassion leave, and volunteer time off broaden available time-away options.
Cooperative Response Center Insights
What We Do
With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®. Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. What’s more, if something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, a tornado; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That’s the service you can count on with CRC. Founded in 1992, CRC’s Central Station is a CSAA Five-Diamond certified, UL-listed full service central station providing security, environmental, and medical alarm monitoring, as well as video verified asset monitoring services. Five-Diamond certification is a designation of distinction for operational excellence reserved by the Central Station Alarm Monitoring Association—with less than 10% of all central stations qualifying for this classification.
