The Role
Leads the design, development, customization, and integration of Salesforce Sales and Service Cloud solutions. Builds Apex, Lightning Web Components, Experience Cloud features, custom agents, and AI frameworks; integrates Salesforce with Genesys and other systems; configures territory planning; troubleshoots Data Cloud and integration issues; supports deployment, training, adoption, and continuous process improvement.
Summary Generated by Built In
Software Development Lead
Job requirements
- Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
- Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
- Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
- Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
- Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
- Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
- Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
- Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Platform customization
- Apex programming
- Lightning Web Components (LWC)
- Genesys integration
- Agentforce platform
- Salesforce Data Cloud
- Custom agent development
- Expertise in AI frameworks and OpenAI integration
- Advanced skills in Territory Planning within Salesforce
- Salesforce Certified Application Architect
- Experience with large-scale Salesforce deployments
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
- Salesforce Certified Platform Developer I or II
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Application Architect (preferred)
Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:
Required Skills:
Preferred Skills:
Desired Qualifications:
Skills Required
- At least 4 to 6 years of hands-on experience with Salesforce Sales Cloud and related technologies
- Experience with Salesforce Sales Cloud
- Experience with Salesforce Service Cloud
- Experience with Salesforce Experience Cloud
- Salesforce Platform customization experience
- Apex programming
- Lightning Web Components experience
- Genesys integration experience
- Agentforce platform experience
- Salesforce Data Cloud experience
- Custom agent development experience
- Expertise in AI frameworks and OpenAI integration
- Advanced Salesforce Territory Planning skills
- Salesforce Certified Application Architect
- Experience with large-scale Salesforce deployments
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
- Salesforce Certified Platform Developer I or II
- Salesforce Certified Sales Cloud Consultant
Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
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The Company
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
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