The Role
Leads development of scalable Salesforce Service Cloud solutions across Case Management, Digital Engagement, Field Service, and Self Service. Builds LWC, Apex, Flows, and Platform Events; integrates Salesforce with external systems through APIs and middleware; troubleshoots platform issues; optimizes portal UI/UX, performance, security, and maintainability; and mentors junior developers while supporting testing and deployment best practices.
Summary Generated by Built In
Software Development Lead
Job requirements
- Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
- Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
- Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
- Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
- Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
- Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
- Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability
- Salesforce Service Cloud Case Management
- Salesforce Service Cloud Digital Engagement
- Salesforce Service Cloud Field Service
- Salesforce Service Cloud Self Service configuration
- Apex programming
- Lightning Web Components (LWC)
- Salesforce Flows
- Platform Events
- Salesforce DX
- Advanced Salesforce integrations using REST and SOAP APIs
- Portal UI/UX optimization for high user adoption
- CI/CD pipelines for Salesforce deployments
- Experience with data migration tools and strategies in Salesforce
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform Developer I
Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:
Required Skills:
Preferred Skills:
Desired Qualifications:
Skills Required
- 4 to 6 years of software development experience
- Hands-on experience with Salesforce Service Cloud
- Salesforce Service Cloud Case Management
- Salesforce Service Cloud Digital Engagement
- Salesforce Service Cloud Field Service
- Salesforce Service Cloud Self Service configuration
- Apex programming
- Lightning Web Components (LWC)
- Salesforce Flows
- Platform Events
- Salesforce DX
- Advanced Salesforce integrations using REST and SOAP APIs
- Portal UI/UX optimization
- CI/CD pipelines for Salesforce deployments
- Salesforce data migration tools and strategies
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform Developer I
Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
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The Company
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
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