OneDirect is an Enterprise SaaS startup working in the customer experience domain. We have evolved as a pioneer in the CEM space with a suite of world-class products that have been implemented by revered market leaders. This validation has strengthened our position as front runners in customer experience. We work with over 200 large enterprises like Indigo, McD, Indian Railways, IFB, Voltas, Daikin, MakeMyTrip and many more.
OneDirect has three key product lines around Service Management, Feedback and Messaging (WA, BOT, etc.)
OneDirect is hiring for SDE III role (Option to work remote), who is motivated to build and scale products that brands love and is passionate about developing robust systems that back them. We are looking for people who love technology, want to work at a B2B product company with real revenues.
Job Description- Collaborate with all stakeholders to determine functional and non-functional requirements for software development
- Develop high-level product specifications with attention to system integration and feasibility
- Write clean, maintainable code while rapidly iterating and shipping the features
- Communicate successfully all concepts and guidelines to the development team
- Provide technical guidance and coaching to junior developers
- Ensure software meets all requirements of quality, security, modifiability, extensibility, etc.
- Approve final product before launch
- Proven experience as Software Architect or Principal engineer
- Experience in software development and coding in various languages (esp. Java, JavaScript, Python, etc.)
- Excellent knowledge of designing and developing Microservices
- Strong knowledge of Spring Framework, Hibernate, Kafka, Redis, etc.
- Good knowledge of SQL and NoSQL databases
- Good knowledge of design and development of Distributed Systems
- Proven experience on any of the Cloud platforms - AWS/Azure/GCP
- A technical mindset with great attention to detail
- Strong communication and presentation abilities
Good to Have:
- Working knowledge of Docker, Kubernetes, ElasticSearch, MySQL, Cassandra, MongoDB, Kafka Connect & Streams
- Experience in building and developing SaaS Applications
- Ability to develop Intellectual Property
- Microsoft Azure Certification
- Bachelor or Master's degree in computer science or equivalent
- Min. 6+ years of work experience in product development
Top Skills
What We Do
OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, with all CX modules under one roof. The product modules include: 1. Service Management Platform - Call, Email, Social, Blogs, Reviews, and many more. (Over 200 channel integrations) 2. Feedback Management Platform - Customers, Employees, and Partners 3. Messaging - FAQs, Smart help, and Live Chat. 4. Advance analytics engine - Command centers. 5. Service 360 - The one true view of the customer and his journey with the brand. We work with brands across verticals like Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate and Hospitality
