About Us
Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.
With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.
Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.
The Opportunity
We are seeking a Software Development Engineer III (SDE 3) at Observe AI. In this role, we are looking for a talented and driven Sr. Software Engineer to build a scalable, secure, and multi-tenant cloud platform for processing millions of call recordings every day. You will use state-of-the-art cloud computing technologies. You will work closely with the leaders and the engineers to come up with a roadmap and develop solutions.
What you’ll be doing
- Work with the team to define the technical stack and own it
- Work with the product team to understand the product roadmap and define the technical roadmap
- Participate in the entire application lifecycle, focusing on coding and debugging
- Integrate user-facing elements developed by front-end developers with server-side logic
- Build reusable code and libraries for future use
- Optimize the application for maximum speed and scalability
- Implement security and data protection
- Design and implement data storage solutions
- Build and scale data pipeline
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic
What you bring to the role
- Bachelor’s Degree in Computer Science with 6.5-9 years of experience in building large-scale products
- Expertise in Java and Spring or other relevant frameworks
- Knowledge of container management tools (docker-swarm, Kubernetes) is a plus An ability to perform well in a fast-paced environment
- Good knowledge in at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, Redis
- Good knowledge in queue (rabbitmq, Kafka, etc), cache(ehcache, Memcache)
- Strong knowledge of design patterns
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
Top Skills
What We Do
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including Resmed, Pearson, 23andMe, Accolade, Group 1 Automotive, and Southeast Trans. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai."
