About us:
Thena is the leading platform for customer engagement and intelligence, built for the needs of modern businesses. Forward-thinking brands such as Mixpanel, WorkRamp, Sprig, Incident, and Etsy use Thena to supercharge their customer facing functions by tapping into the synergy of AI and real-time messaging platforms like Slack.
Founded in 2022 and backed by First Round Capital and Lightspeed VP, we are a fast growing team spanning across Mountain View, New York City and Bangalore. Thena is ranked by G2 as #1 for chat/live support, workflows, and ticket response user experience. We believe the future of customer communications is one of simplicity, unity, and empowerment. Interested in learning more? Visit www.thena.ai
Role:
- 4-6 years of software development experience, primarily in NodeJS.
- Design, architect, and implement robust full-stack solutions.
- Collaborate closely with both the front-end and back-end teams.
- Engage with product managers and designers to align with project vision and specifications.
- Drive code quality and best practices, ensuring scalable and maintainable solutions.
- Stay updated on the latest technologies, tools, and methodologies in full-stack development.
- Assist in troubleshooting, debugging, and optimizing existing and new applications.
- Share knowledge, mentor junior engineers, and contribute to team growth.
- On-site opportunity
Responsibilities:
- Develop and deliver high-quality, scalable, and secure software applications.
- Contribute to all phases of the software development lifecycle, from ideation to deployment.
- Review, maintain, and refactor existing codebase for performance and scalability.
- Collaborate effectively with cross-functional teams to meet project milestones.
- Address and prioritize bugs and system issues in a timely manner.
- Engage in continuous learning and skills development to stay ahead in the field.
- Provide technical expertise and input during team meetings and brainstorming sessions.
Preferred Skills:
- Experience with modern frontend frameworks (e.g., React, Angular, Vue).
- Familiarity with the unique challenges and opportunities presented by B2B SaaS, including scalability, multi-tenancy, and integration with various enterprise systems
- Experience in a multi-cloud environment (e.g., AWS, Heroku).
- Familiarity with CI/CD processes and tools.
Benefits:
- Comprehensive health insurance for you and your family, ensuring peace of mind.
- ESOPs offering a stake in our company's success and growth trajectory.
- Generous flexible budgets dedicated to your learning and development.
- Robust mental wellness programs supporting the holistic well-being of our team.
- Access to high-end hardware and software tools, optimizing performance and innovation.
What We Do
Thena is a customer engagement platform designed to help companies acquire, service, and grow B2B customers on messaging platforms like Slack and Teams. Founded by Ankit Saxena, Mike Molinet, Govind Kavaturi, and Unmukt Raizada, some of the customers include Branch, Embrace, Mixpanel, WorkRamp, and Spotdraft. Thena is backed by Lightspeed, First Round Capital, Tenacity Ventures, and Pear VC.
The platform empowers B2B business to efficiently manage customer channels on messaging platforms like Slack and Teams. It consolidates channels, streamlines interactions, and captures data for powerful customer service and engagement analytics at scale.
