About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
About the Role:
As a key member of the team, you will help ensure the quality, reliability, and scalability of applications. You will contribute to both manual and automated testing efforts, help shape our quality assurance practices, and work closely with developers, product managers, and designers throughout the software development lifecycle.
Key Responsibilities
- Collaborate with Development, Product Management, and UX teams to define and understand quality requirements for Intermedia's applications.
- Analyze product requirements, user stories, and technical designs to create comprehensive test strategies, test plans, and test cases.
- Design, develop, and maintain automated test frameworks and automated test suites for frontend, backend, and API testing.
- Own and execute existing automation suites, investigate failures, identify defects, and drive issues to resolution.
- Develop new automated tests and contribute to the continuous improvement of the team’s automation inf
- Perform manual exploratory, functional, regression, integration, and end-to-end testing as needed.
- Collaborate with developers to identify root causes of issues and improve overall product quality.
- Review automation code and provide technical guidance to other QA engineers.
- Participate actively in Agile ceremonies, sprint planning, backlog refinement, and release activities.
- Document, report, and track software defects using Jira and other engineering tools.
- Help improve QA processes, testing methodologies, and quality standards across our Apps.
Skills, Knowledge & Expertise
- Excellent written and verbal communication skills and the ability to collaborate effectively across engineering, product, and design teams.
- Self-motivated, detail-oriented, and passionate about delivering high-quality software products.
Job Benefits
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
- 5+ years of experience in backend software development
- Strong experience building modern APIs and distributed services
- Strong experience with Java, C#, C/C++, Kotlin, .NET, or similar backend programming languages
- Understanding of backend architecture, service design, API design, integration patterns, and performance optimization
- Experience with SQL and/or NoSQL databases, including schema design and data access patterns
- Understanding of AI-enabled systems and backend integration with ML and AI components
- Experience building complex product capabilities beyond CRUD-based services
- Strong problem-solving skills and comfort operating in production environments
- Ability to work from broad requirements and contribute to technical specifications for smaller subsystems
- Ability to work effectively in cross-functional teams and contribute to technical design and product discussions
- Strong written and verbal communication skills
- Experience working in an Agile development environment such as Scrum or Kanban
- Experience with AI-powered products, intelligent assistants, routing systems, or insight-generation platforms
- Familiarity with distributed systems, event-driven architectures, or real-time backend patterns
- Experience with Azure or AWS cloud environments
- Familiarity with DevOps, CI/CD, observability, and backend operational practices
- Experience leading backend initiatives from concept to delivery
- Experience mentoring engineers and contributing to engineering standards and best practices
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
