The Role
Design, build, test, and maintain internal systems and tools for a BPO environment. Enhance CRM, dashboards, automation workflows, and integrations (APIs with SMS, email, and payment gateways). Troubleshoot issues, ensure data integrity with Data teams, and implement security, access controls, and compliance measures. Collaborate with IT and Operations to deliver scalable, reliable solutions that improve customer engagement and business performance.
Summary Generated by Built In
Role Summary
The Software Developer is responsible for designing, developing, and maintaining internal systems, tools, and integrations that enhance operational efficiency within the BPO environment. This entry-level role focuses on building scalable, secure, and high-performing solutions—including CRM enhancements, reporting dashboards, automation workflows, and system integrations—to improve customer engagement, data accuracy, and business performance. The developer will collaborate closely with IT, Operations, and Data teams to deliver technical solutions that align with business goals while ensuring system reliability, security, and compliance.
Responsibilities
- Develop, test, and deploy software applications and internal tools to support business operations
- Maintain and enhance existing systems including CRM platforms, dashboards, and workflow automation tools
- Troubleshoot and resolve software issues promptly to ensure system reliability and uptime
- Design and implement automation tools to streamline repetitive tasks such as reporting, data entry, and notifications
- Build and manage APIs to enable seamless integration between internal systems and third-party platforms (e.g., SMS, email, payment gateways)
- Collaborate with Data Analysts to ensure data integrity, availability, and proper logging across systems
- Support the development and maintenance of reporting dashboards and analytics tools
- Participate in system design discussions and contribute to technical solution planning
- Implement security best practices, access controls, and data protection measures to ensure compliance with regulatory standards
Skills Required
- Design, develop, test, and deploy software applications and internal tools
- Maintain and enhance CRM platforms and related systems
- Build and manage APIs and integrations with third-party platforms (SMS, email, payment gateways)
- Develop reporting dashboards and automation workflows
- Troubleshoot and resolve software issues to ensure reliability and uptime
- Implement security best practices, access controls, and data protection measures
- Collaborate with IT, Operations, and Data teams to ensure data integrity and proper logging
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
