About the Role
As a Support Engineer at Flexion Mobile you will be part of our highly efficient and collaborative Support Agile team where you will be facilitating, coordinating, and optimizing technical troubleshooting while keeping other support coordinators, and external parties up to date and maintaining, building a state of the art knowledge base and effective procedures. You will be responsible for responding and resolving the technical support requests and service tickets. It is a part of the job to identify, diagnose and rectify any issues in Flexion's services, and applications. You will also be responsible for developing internal tools used for troubleshooting, diagnosing, and game fixing.
Main Responsibilities
- Investigate the problems and recommend effective remedies for the prevention of problems
- Offer reactive and proactive support
- Assist with troubleshooting technical issues
- Cooperate with other cross-functional teams to ensure support items are delivered at the best quality in the shortest time
- Maintain and develop an internal knowledgebase
- Interact with external developers/stakeholders if needed
- Lead improvements with our troubleshooting tools and processes
- Contribute effectively in decision-making meetings with other managers and team leads by defining and shaping support methodology, ensuring alignment between support, product, development and other cross-functional teams, building trust in high pressure/fire-drill situations
- Proactively and independently apply critical thinking to boost overall efficiency, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Essential Skills and Requirements
- JAVA proficiency is a must.
- Proven experience as both a Support Technician and a Software Developer.
- Demonstrated analytical thinking and a systematic approach to problem-solving.
- Practical experience working within an Agile environment.
- Strong SQL knowledge, with a preference for MySQL.
- A solid understanding of mobile applications and online services.
- Several years of professional work experience in related fields.
Desirable but not Essential Skills and Experiences
- Android app development
- Working with automated android testing frameworks
- Some experience in software development
About You
- Passion for technology, preferably within mobile space
- Critical mindset and strong problem-solving ability
- Enthusiastic and optimistic mindset
- Strong ability and willingness to learn
- Good communication skills, both verbal and written
- Good interpersonal and teamwork skills
- A passion for delivering high-quality solutions
- Educated to degree level in computer science or related discipline, or relevant experience in the field
About Flexion
Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London headquartered gaming startups.
We are a dynamic and experienced team in London and Budapest who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends!
We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers.
If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you.
Benefits
- Eligibility for study support and trainings
- Eligibility for Private Medical Insurance
- Regular company events, outings
- Travelling opportunity
- Hybrid or Remote working
- Company Share Option Scheme
Company Values
- Empowerment- We've got this
- Commitment- We deliver
- Innovation- We shape the future
- Openness- Embracing new ideas
We encourage you to apply now with your English CV for immediate consideration. We look forward to reviewing your application!
Top Skills
What We Do
Flexion grows revenue and audiences for games. We are a games marketing company with unique services and technology. Our customers are the world’s biggest game companies. They rely on our distribution and influencer marketing services to generate revenue and new audiences for their top games. Our distribution partner network includes app stores such as Amazon App Store, Samsung Galaxy Store, Huawei AppGallery, Xiaomi GetApps and ONEStore. Flexion is publicly traded on Nasdaq First North in Stockholm.
We welcome anyone into the Flexion family who shares our values, regardless of gender, ethnicity or background (diversity and inclusion). Our values are:
*Empowerment: I’ve got this
*Openness: Embracing new ideas
*Commitment: We deliver
*Innovation: We shape the future
