Software Delivery Program Manager

As Software Delivery Program Manager, you are responsible for managing multiple concurrent software delivery projects for customers from discovery through to successful customer onboarding and solution adoption. You have full accountability for project success including schedule, quality, cost, and customer satisfaction.

You will develop end-to-end delivery plans and lead a cross-functional team to execute those plans. You will manage both technical and non-technical discussions, and take a proactive approach to anticipating and mitigating risks with clear action plans. You will communicate both internally and externally at all levels to manage trade-offs and drive effective decision-making with a view to maximizing long-term customer value realization. 

You will act as a primary liaison between our cross-functional team and our customer, and build trusted relationships at all levels. 

In this role, you will:

• • Lead Project Execution: Take ownership of one or more project plans to deliver customer solutions, including technical deliverables and dependencies, status reports, risk logs, and issue management. You'll manage program calendars and meeting schedules to ensure timely execution.
  • Drive Client Success: Act as the primary point of contact for clients and decision-makers, proactively managing expectations and leading discussions on implementation and project activities. Your focus will be on delivering a successful onboarding experience that fosters long-term customer value.
  • Cross-Functional Collaboration & Guidance: Collaborate closely with internal teams (Marketing, Communications, Product, Engineering, and Operations) to ensure alignment, communicate project status, and escalate issues. You'll motivate and guide these teams to deliver on time and to customer requirements.
    • Leadership Contribution: You'll lead project-specific initiatives and serve as a key point of contact for project-related decisions and direction.
    • Influence & Persuasion: You'll influence stakeholders to ensure project alignment and drive consensus on critical decisions, utilizing your communication skills to gain buy-in.
    • Team Building Support: You'll support a collaborative and positive team environment within your projects, contributing to team morale and fostering effective working relationships.
  • Problem-Solve & Mitigate: Employ strong problem-solving skills to navigate challenges and uncertainty during implementation and product development. You'll identify dependencies, coordinate with teams to ensure their attainment, and mitigate risks to maintain delivery schedules.
  • Manage Scope & Quality: Support change control processes and governance meetings to ensure project scope and timeline integrity. You'll also act as a liaison for testing initiatives, ensuring a smooth testing lifecycle with clients.
  • Continuous Improvement: Facilitate project retrospectives and technical RCAs to lead continuous improvement in software delivery practices.

About You:

• 10+ years experience in a high-performance software delivery capacity
• 5+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, consumer applications or technology required
• Experience with customer relationship management required

What We Offer:

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field

Security-related Responsibilities:

• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations