SMX is seeking a TACLAN Task Lead to provide day-to-day technical and operational leadership for Field Service Representatives (FSRs) supporting the USSOCOM Tactical Local Area Network (TACLAN) program. This role serves as the primary point of contact for FSR teams, ensuring all sustainment, training, and technical support activities are executed in accordance with contract requirements and customer expectations. The Task Lead works hands-on with the FSRs, resolves field issues, coordinates logistics, and maintains close alignment with SOCOM stakeholders to enable uninterrupted tactical communications support.
This position requires a DoD Secret clearance with TS/SCI eligibility, which requires US citizenship for work on DoD contracts.
Responsibilities:
- Lead and coordinate daily activities of assigned TACLAN FSRs across multiple CONUS SOCOM locations
- Serve as the primary interface between the FSR team, Operations Manager, and customer points of contact
- Provide technical guidance, troubleshooting support, and escalation management for complex TACLAN system issues in the field
- Oversee FSR scheduling, task assignments, and work order tracking to ensure timely and effective support
- Coordinate logistics for equipment shipments, replacements, and inventory accountability in collaboration with logistics staff
- Monitor FSR compliance with program processes, maintenance tracking (e.g., COLTS, DPAS), and government property management requirements
- Assist with onboarding and mentoring new FSRs to maintain high performance standards
- Develop and maintain field status reports and other deliverables required by contract or customer
- Identify field-level challenges and recommend improvements to optimize sustainment and support services
- Support customer site visits, technical meetings, and status updates as needed
- Ensure proper documentation of sustainment actions, equipment transfers, and inventory updates per program guidelines
Required Qualifications:
- US Security Clearance
- 5+ years of experience in tactical systems support, systems integration, or similar DoD technical field roles
- Strong knowledge of tactical network design, Linux/server administration, and C4ISR systems
- Familiarity with SOF mission requirements and operational TTPs
- Demonstrated ability to troubleshoot and configure secure communication networks and devices
- 3–5 years of relevant experience supporting tactical communications or IT sustainment programs, ideally within SOCOM or similar military environments
- Strong knowledge of TACLAN systems or comparable tactical network solutions
- Proven ability to lead and coordinate dispersed field teams
- Excellent troubleshooting, technical support, and customer service skills
- Familiarity with government maintenance tracking databases (e.g., COLTS, DPAS) and property accountability processes
- Strong written and verbal communication skills
- Excellent communication, technical documentation, and stakeholder coordination skills
Preferred Qualifications:
- Bachelor’s degree in Engineering, Information Technology, or related field
- Previous SOF affiliation or experience supporting USSOCOM programs
- Experience with tactical routers, switches, SATCOM systems, LTE/cellular tech, and secure certificate management
- Familiarity with government property handling (GFP/CAP), acquisition processes, and fielding integration
- Previous experience as a Team Lead or Site Lead for FSR teams or similar field-based operations
- Experience supporting USSOCOM or other Special Operations Forces
- Knowledge of government logistics and inventory tracking systems (e.g., COLTS, DPAS)
- Familiarity with CPARS or similar contractor performance reporting processes
Application Deadline: August 11, 2025
#CJPOST #LI-DD1
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
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What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts.
Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face.
SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements.
Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
