Social Media/Marketing Platform Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

You will have the exciting opportunity to build knowledge and support the team. Participate in problem-solving discussions to contribute to the growth and success of our organization. We are looking for someone who is passionate about leveraging their expertise in Service Analytics to drive impactful insights and solutions.

Responsibilities

• Identify platform gaps and optimization opportunities. Design and configure solutions to meet client expectations regarding platform use cases and functionality.

• Maintain platform relevancy according to changing business needs.

• Ensure all client users are trained, educated, and up to date on platform usage, best practices, and functionality.

• Provide oversight on any additional enablement of the software deployment, ensuring alignment with current architecture and future client needs or business requirements.

• Ensure every client derives maximum value from the Sprinklr platform.

• Assist Sales and Success Teams by providing insights into client health, and work to win new business or grow existing accounts.

• Support Services Directors to ensure optimal client service in terms of platform performance, functionality, enhancements, and configuration.

• Structure and execute enterprise-level service delivery processes, providing scalable business solutions for Fortune 500 companies.

#LI-LATAM

Qualifications

• 2-4 years of experience in enterprise software deployment management and/or implementation, consulting.

• A Bachelor's Degree is required for this opportunity

• Strong skills in social reporting and analytics.

• Excellent written and verbal communication skills.

• Strong technical background with advanced computer skills.

• Ability to work independently and collaboratively within a team. Demonstrated passion and experience in the social media technology space.

• Exceptional communication and presentation skills.

• Ability to work under tight deadlines and manage multiple assignments simultaneously.

• Fluency in social media platforms, with preferred experience in social media management software.

• Passion for solving client challenges and commitment to client satisfaction.

• Advanced English skills

Good to have

• Intermediate proficiency in Data Analysis & Interpretation

• Intermediate proficiency in Data Visualization

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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