About Us
American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct over 40% of our profits every year—more than $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
Role Summary
The Social Media Specialist is a key member of American Century’s social media team, which is part of the Corporate Communications department. You’ll support three brands spanning multiple social media handles: Facebook, Instagram, LinkedIn, X and YouTube. Our audiences include individual investors, financial advisors, institutional investors, our communities, and prospective employees.
From strategy and execution to community management, and paid activations, this is a meaningful role that supports business objectives and integrated marketing campaigns across the globe!
Working in the asset management industry means operating within a highly regulated environment, which demands creativity, analytical thinking, diligence, and a commitment to continuous learning and feedback. The Specialist role requires exceptional attention to detail and consistency in execution. Experience with paid social media advertising is essential.
If you thrive in a detail-oriented, fast-paced environment and are passionate about delivering high-quality work, we’d love to hear from you!
This hybrid position will be based out of our Kansas City, MO office.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.
How You Will Make an Impact
Content development. Collaborate with internal business partners, and in-house creative team to identify and create paid and organic social media strategies and content.
Operations & compliance. Collaborate with compliance and legal teams to obtain approval on all social media content prior to publishing. Schedule content using various community management tools. Monitor and archive messaging in line with defined standards on a pre-determined basis. Meet and collaborate with vendors and channel representatives as needed.
Influencer program management. Help our sales team improve its social presence through our social advocacy program. Ensure new content is added to the correct libraries, tracked, and published. Analyze results and report on participation and impact as needed.
Reporting. Track, measure, and analyze outcomes of both paid and organic social media activities. Build reports for internal business partners and senior management as needed.
Paid social. Experience creating, building, and executing paid social campaigns across multiple channels are must have skills. Develop, execute, monitor, optimize and report on paid social strategies and execution. Collaborate with internal partners and Social Media Director to forecast performance, recommend spends, and build and execute plans. Track and manage budget and bids to deliver identified KPIs as efficiently and effectively as possible.
Social listening. Monitor the online and social media space for mentions of our brand and identified keywords. Identify trends to gain insights and to integrate into our content strategy and messaging. Alert internal clients as appropriate.
Community management. Monitor brand social media channels for new comments and private messages according to a defined timeframe. Alert appropriate business partners and determine appropriate next steps. Propose, secure approval, publish and archive responses.
What You Bring to the Team (Required)
Bachelor’s degree in journalism, communications, marketing, or a related field.
2+ years of social media experience and leading paid social campaigns.
Experience working cross-functionally with all levels and departments of an organization.
Familiarity with social media reporting KPIs.
An analytical approach and a test-and-learn mentality.
Experience proposing ideas and gaining consensus.
Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
Additional Assets (Preferred)
Experience in a regulated industry.
Experience using community management and publishing tools.
Experience with paid social media across multiple channels.
Experience organizing, analyzing, and reporting data.
Experience with social selling (i.e., employee advocacy) programs.
A commitment to consistency, details, and innovative thinking.
The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.
What We Offer
- Competitive compensation package with bonus plan
- Generous PTO and competitive benefits
- 401k with 5% company match plus annual performance-based discretionary contribution
- Tuition reimbursement, formal mentorship program, live and online learning
Learn more about our benefits and perks.
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
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American Century Proprietary Holdings, Inc. All rights reserved.
Top Skills
What We Do
American Century Investments® is a leading asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve health and save lives. It’s how we help our clients Prosper With Purpose™.
Every day people are increasingly focused on investing to make the world a better place for themselves, their families, their organizations, and the world at large. It is possible to live a more meaningful and impactful life and give back something that’s more valuable than money.
When you invest with us, you can also invest in the future of others and have the potential to impact the lives of millions. That’s possible because of the distinct relationship with the Stowers Institute for Medical Research, which owns more than 40% of American Century Investments. Our dividend payments provide the ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer.
Together we can become a powerful force for good…it’s like nothing you’ve seen before from an investment management firm.
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