A fintech client is seeking a Social Media Operations Associate (Remote). This role will be pivotal in managing our social media content, ensuring accurate tagging and responding to FAQs across our primary channels: LinkedIn, Facebook, and Instagram.
- Tag and categorize social media posts accurately to enhance discoverability and analytics.
- Monitor our social media channels for engagement opportunities and respond to FAQs promptly and appropriately.
- Ensure that all tagged content adheres to best practices to prevent misclassification that could skew performance metrics.
- Work closely with the marketing team to align content strategies and ensure a cohesive brand voice across platforms.
- Assist in analyzing social media performance metrics and provide insights to improve engagement and content strategy.
- Proven experience in social media management or operations.
- Strong understanding of social media platforms, particularly LinkedIn, Facebook, and Instagram.
- Excellent written and verbal communication skills.
- Detail-oriented with a strong analytical mindset.
- Ability to work independently and in a team environment.
- Familiarity with social media analytics tools is a plus.
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