Social Media Moderation Analyst

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

The Impact You’ll Make in this Role
As a Social Media Moderator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
•    Reviewing, responding, and moderating comments and direct messages on social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.), and escalating complex or sensitive issues to higher management or specialized teams
•    Ensuring all content adheres to community guidelines, legal policies, and platform standards, and maintaining a positive user experience by ensuring a safe and respectful online environment
•    Identifying and flagging inappropriate content such as offensive language, graphic images, hate speech, or spam
•    Maintaining a thorough understanding of community standards, policies, and trends
•    Providing feedback and suggestions for improving moderation processes
Your Skills and Expertise  
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
•    Bachelor’s degree or higher (completed and verified prior to start) 
•    Three (3) years of social media moderation, community management, or a related field experience in a private, public, government or military environment such as in customer service
•    Strong communication skills, particularly on reading and writing in Japanese. 
•    Experience with specific platforms or social media networks (e.g., Facebook, Instagram, YouTube).
•    This role has on-site working model, with the employee working at least 4 days per week in the 3M locations
•    Location for this role is at Minatomieai office,Yokohama city  or  *Head office,Tokyo Shinagawa　*negatiable
•    Travel: not required
•Additional qualifications that could help you succeed even further in this role include:
•    Five (5) years proven experience in content moderation, community management, or a related field in a private, public, government or military environment 
•    Preferred skills include:
o    Strong understanding of internet culture, trends, and online behavior
o    Familiarity with content moderation tools and platforms (Sprinklr, Sprout Social, etc.)
o    Excellent attention to detail and the ability to make quick decisions
o    Knowledge of legal issues related to online content (e.g., copyright, harassment)
Supporting Your Well-being 
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

ソーシャルメディアプラットフォーム（Facebook、Instagram、LinkedIn、YouTubeなど）でのコメントやダイレクトメッセージのレビュー、対応、モデレーションを行い、複雑またはセンシティブな問題を上長や専門チームにエスカレーションします。
すべてのコンテンツがコミュニティガイドライン、法的ポリシー、プラットフォーム標準に準拠していることを確認し、安全で敬意のあるオンライン環境を維持することで、ポジティブなユーザー体験を提供します。
不適切なコンテンツ（攻撃的な言葉、グラフィック画像、ヘイトスピーチ、スパムなど）を特定し、フラグを立てます。
コミュニティスタンダード、ポリシー、トレンドの徹底的な理解を維持します。
モデレーションプロセスの改善に関するフィードバックと提案を提供します。

＜求められるスキルと専門知識＞
学士号以上
企業、プライベート、公共、政府でのソーシャルメディアモデレーション、コミュニティ管理、または関連分野での3年の経験（顧客サービスなど）が望ましい。
特に日本語での読み書きにおけるコミュニケーションスキル
特定のプラットフォームやソーシャルメディアネットワーク（例：Facebook、Instagram、YouTube）での経験
この役割はオンサイト勤務モデルで、少なくとも週4日間、3Mの勤務地で働きます。
勤務地は横浜のみなとみらいオフィスまたは東京品川の本社です。（要相談）

カスタマーコンタクトセンターの組織内で勤務しますので、製品知識などは部内でトレーニングします。
出張：ありません。

＜この役割でさらに成功するために役立つ追加の資格には以下が含まれます＞
企業、プライベート、公共、政府でのコンテンツモデレーション、コミュニティ管理、または関連分野での5年の実績ある経験が望ましい。
推奨スキルには以下が含まれます：
インターネットカルチャー、トレンド、オンライン行動の深い理解
コンテンツモデレーションツールとプラットフォーム（Sprinklr、Sprout Socialなど）に精通していること
優れた注意力と迅速な意思決定能力
オンラインコンテンツに関連する法的問題（例：著作権、ハラスメント）の知識
 

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