Atento Miramar, Florida, United States (On-site) Full Time
We are Atento, a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 13 countries, and is recognized as one of the 25 best in the world, according to the Great Place to Work Ranking.
Job Responsibilities:
- Develop written content for our Business Help Center that teaches people how to use the platform for Business monetization products.
- Work directly with Product Marketing Managers to develop new product support content, like Help Center articles, chatbot replies, and “ how to” videos.
- Review and edit internal and external content created by Product Marketing Managers to ensure they are plainly written, jargon-free, and follow any required style guides and standards.
- Maintain various content databases ensuring they are always up-to-date and looking for ways to improve the efficiency of content storage.
- Support the Product Education team across any projects that may arise.
- Among others activities.
To standing out in this role is Necessary:
- Bachelor´s degree or equivalent practical Experience
- At least 2 years of professional writing experience.
- A portfolio with writing samples.
- Familiarity with paid social media marketing, eCommerce, and digital advertising.
- Experience working with ad platforms or other advertising products.
- Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
- Ability to build relationships with various stakeholders across different departments.
- Ability to take/ask for feedback and integrate proactively to make continuous improvements.
- Strong written and spoken communication skills.
Atento is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
What We Do
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 17 countries where it employs 135,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. In 2019, Atento has been named one of the World's 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®.
