Social Media Content Intern (3801)

Summary:  Provides assistance to the Marketing Division with Social Media Content.

Essential Duties and Responsibilities:

Responsibilities

• Shoot and edit short-form videos and photos.
• Create content for Instagram, TikTok, and other social platforms.
• Find interesting stories and turn them into engaging social content.
• Highlight Goodwill's people, programs, stores, events and community impact.
• Write captions and create simple graphics.
• Research trends and bring fresh content ideas.
• Support campaigns and the social content calendar.

Education and Experience:

• Student or recent graduate in Marketing, Communications, Digital Media or a related field.
• A creative eye and strong sense of storytelling.
• Experience creating social media content.
• Familiarity with Canva, CapCut, Adobe or similar tools.
• Strong writing and communication skills.
• Organized, reliable and comfortable working independently.
• Comfortable visiting Goodwill locations to capture content.
• Spanish proficiency is a plus.
• Reliable transportation.
• Will travel to Broward locations as needed.

Certifications – Associate, BA Degree in Marketing or Marketing student preferred. 

Supervisory Responsibilities: N/A

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving: Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.

Communication and customer services - Ability to read, write, and communicate effectively in English. Spanish/French-Creole is a plus but not required. Use terminology that is appropriate to the intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and to request clarification when needed.

Mathematical Skills - Applying basic arithmetic calculations, including fractions, percentages, ratios, and proportions, to practical situations. Presents numerical data effectively.

Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality. Treats people with respect keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.

Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.

Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.

Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. React well under pressure and accept responsibility for own actions. Follows through on commitments.

Work Quality - Demonstrates accuracy, completeness, and neatness. Seeking opportunities to enhance and promote quality. Applies for feedback to improve performance. Monitors own work to ensure quality.

Quantity of work - Produces work assigned by the manager efficiently and promptly.

Attendance/Punctuality - Report to work as scheduled and on time and remain at the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan.

Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.

Safety and Security - Observe all safety and security procedures; report any safety deficiencies to your immediate supervisor. Use equipment and materials properly. Know what Material Safety Data Sheets (MSDS) are and where they are stored.

Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate and take pride in your work.  

Adaptability - Adapts to changes in the work environment, manages competing demand, and adjusts approaches and methods to fit the situation best. Can effectively deal with frequent changes, delays, or unexpected events.

Analytical - Can understand diverse information, collect and research data, and use intuition and experience to complement data, helping to design workflows and procedures.

Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.

Detail-Oriented – Must be an organized professional with an excellent eye for detail.

Diversity—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

Leadership – Exhibits confidence in oneself and others; inspires and motivates others to perform well; effectively influences the actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Must be highly reliable and able to carry out tasks autonomously and collaboratively.

Motivation – Self-motivated and a self-starter. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks to accomplish goals. Persistent and results oriented.

Strategic Thinking: Develop strategies to achieve organizational goals, understand the organization's strengths and weaknesses, analyze the market and competition, identify external threats and opportunities, and adapt strategy to changing conditions.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific visual abilities required for this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

Able to work in a manufacturing environment.