Social Media & Community Specialist

As our Social Media & Community Specialist, you’ll be the voice of DolarApp across all major social and community channels. You’ll play a key role in shaping how we communicate, engage, and grow our presence across LatAm - building meaningful conversations with users, prospects, and brand fans alike.

• Community Engagement: Manage and grow our online communities, especially across Brazil, Mexico, Colombia, and Argentina – moderating conversations, responding to users, and reinforcing our voice and values

• Customer Care Collaboration: Act as a bridge between the community and our Customer Support team. Flag issues, escalate complex cases, and help ensure that concerns raised on social channels are resolved quickly and accurately

• Fraud Monitoring: Be vigilant about detecting and reporting suspicious or fraudulent activity on social media. Coordinate with internal teams to mitigate risks and protect our users.

• Listening & Trends: Monitor conversations, trends, and sentiment across platforms to identify new engagement opportunities and spot early signals of potential problems.

• Getting Things Done: Beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win.

• Fluency in English, Spanish and Portuguese is a must

• At least 1 year of experience in Social Media / Community Management – preferably in tech, fintech, or consumer startups

• Creativity, empathy, and cultural awareness (especially across LatAm) – you understand how to resonate with varied audiences, and can handle sensitive conversations with professionalism and empathy

• A bias toward action: You’re resourceful, proactive, and comfortable working independently

• You will need to be based in one of our LatAm locations - São Paulo, Bogota or Buenos Aires.

• Competitive salary

• Discretionary monthly performance cash bonus

• Latest technology to work with

• Strong team that will help you improve your skills

• At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances

• We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up

• We’ve hired some of the most talented people out there who have done it before – and we want you to join them