Social Factor is looking for a remote, US-based or UK based, temporary/part-time Social Media Community Moderator with experience in social media moderation. We'd love to hear from you if you have interest in working with us on a project/gig or temporary basis. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.
We are hiring from the following states in the US: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
Temporary Community Moderator Requirements:
- Previous social media moderation experience is required
- Sprinklr certification, Hootsuite, and/or Sprout Social experience is also a plus
- Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
- Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
- Excellent spelling and grammar skills (a moderation & skills assessment (language assessment if applicable) will be given for final candidates)
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
- Personal computer with minimum of Windows 10 and macOS 12.X
- Personal internet speed requirement of a minimum of 150 mbps
- Personal computer with Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills Required
- Previous social media moderation experience
- Sprinklr certification or experience
- Hootsuite experience
- Sprout Social experience
- Excellent verbal and written communication skills
- Experience engaging with users on behalf of the client
- Strong willingness to learn and think critically
- Personal computer with minimum of Windows 10 and macOS 12.X
- Minimum personal internet speed of 150 mbps
What We Do
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.
