Location: Dallas, TX (Hybrid: 3 days in office, 2 remote) Non-Traditional Hours Required
At TruePoint Communications, our product is our people. As one of the fastest-growing marketing and communications agencies in the country, we’re known for meaningful results, smart strategies, and a people-first culture.
We’re looking for a social media community management expert with strong hands-on experience running Surprise & Delight, giveaway, and fan engagement programs from start to finish. This role is responsible for identifying and engaging winners, managing notification and communications, coordinating prize ordering and fulfillment, monitoring and responding to UGC, maintaining accurate campaign workflows in Monday.com, and delivering clear updates to client teams. The right candidate is a highly organized community and campaign operator who knows how to move fast, stay precise, and keep both internal teams and clients informed.
What you’ll do:
Community management and campaign execution
- Manage day-to-day community management and campaign engagement across social platforms using approved brand voice and escalation protocols.
- Identify Surprise & Delight and giveaway opportunities in real-time, including fan selection, qualification checks, documentation, and internal approvals.
- Monitor social conversations and UGC during active campaigns; engage with priority posts, flag risks, and surface high-value moments for amplification.
Winner management, fulfillment, and reporting
- Own winner identification, outreach, notification, tracking, prize ordering, shipping coordination, and fulfillment documentation.
- Maintain accurate campaign records including terms and conditions, winner logs, outreach history, fulfillment status, and audit-ready trackers.
- Produce campaign recaps with results, engagement insights, UGC highlights, operational learnings, and recommendations for optimization.
Client communication and project operations
- Keep Monday.com boards current with campaign status, dependencies, blockers, requests, and next steps.
- Serve as a day-to-day point of contact for client updates, needs, and follow-ups across calls, email, and status documentation.
- Coordinate closely with Community, Creative, Analytics, and Account teams to keep work on schedule and ensure campaign accuracy.
What you’ll bring:
Required
- 2+ years of hands-on experience in social media community management, campaign operations, or social engagement programs in an agency, brand, or high-volume environment.
- Direct experience executing Surprise & Delight programs, giveaways, contests, or sweepstakes, including winner selection, notification, fulfillment, and record keeping.
- Strong experience managing social engagement and UGC workflows across major platforms.
- Experience maintaining project workflows in Monday.com or a comparable work management platform, with strong attention to status updates, dependencies, and stakeholder communication.
- Strong written communication skills and confidence communicating directly with client teams.
- Excellent operational discipline, with the ability to manage multiple concurrent workstreams without losing detail.
Preferred
- Experience partnering with analytics or intelligence teams on campaign reporting and trend analysis.
- Experience working within regulated promotion environments, including campaign terms, approvals, and audit trails.
- Experience in an agency environment supporting enterprise or high-visibility consumer brands.
TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.
All offers of employment are conditioned upon the candidate’s legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.
Skills Required
- 2+ years of experience in social media, digital marketing, community management, or campaign coordination
- Strong organizational and project management skills
- Excellent written and verbal communication skills
- Familiarity with major social platforms
- Experience using social media or project management tools
What We Do
TruePoint is an integrated communications agency that serves clients across the U.S. Our team excels in public relations, corporate communications, e-PR, blogger relations and digital marketing. Our clients include publicly traded billion-dollar brands, mid-size companies and start-ups. We apply what we know best, integrated marketing communications, to generate results.
