management, social listening, crisis monitoring, performance reporting, and trend monitoring to ensure
timely and effective social media operations. The Social Media Associate collaborates with clients and
cross-functional teams to execute campaigns, monitor brand conversations, support influencer
identification, and deliver accurate reporting and operational excellence.
Job Description:
Social Media Management
- Manage the day-to-day operations of assigned social media accounts across multiple
platforms.
- Schedule and publish approved content according to the content calendar.
Ensure all published content aligns with brand guidelines, campaign objectives, and
platform best practices.
- Monitor content quality, accuracy, and timeliness.
Community Management
- Monitor social media channels for comments, messages, reviews, and mentions.
Respond to customer inquiries and engage with online communities within agreed service
level agreements (SLAs).
- Escalate customer concerns or sensitive issues to appropriate stakeholders when
necessary.
- Foster positive brand engagement through timely and professional interactions.
Crisis Management
- Monitor conversations for potential reputational risks and emerging issues.
- Identify, document, and escalate potential crises following established protocols.
- Support crisis response efforts by coordinating with clients and internal stakeholders.
- Track post-crisis sentiment and provide insights for future improvements.
Social Listening & Trend Monitoring
- Monitor online conversations, brand mentions, competitors, and industry discussions.
- Identify emerging consumer trends, viral conversations, and cultural moments relevant to clients.
- Provide actionable insights based on social listening findings.
- Support campaign ideation using audience and market intelligence.
KOL / Influencer Support
- Identify relevant Key Opinion Leaders (KOLs), creators, and influencers based on campaign objectives.
- Conduct preliminary research on influencer profiles, audience relevance, and engagement.
- Provide recommendations to support influencer marketing initiatives.
Analytics & Reporting
- Prepare regular reports covering page performance, content performance, community management metrics, audience growth, engagement trends, and social listening insights.
- Analyze campaign performance and identify optimization opportunities.
- Present insights and recommendations to internal teams and clients.
Cross-Functional Collaboration
- Coordinate with other teams for updates, deliverables, timelines, and approvals.
- Support integrated marketing initiatives through cross-functional communication.
- Ensure deliverables are completed accurately and on schedule.
Location:
Makati CityBrand:
Dentsu CreativeTime Type:
Full timeContract Type:
Permanentdentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
