Social Media Account Specialist (REMOTE OR IN-OFFICE)

Hey, fun fact! Nothing in this job post was AI-generated. It's all written by a human. 

What We Do at Social High Rise

We are a small online marketing agency specializing in the restaurant and hospitality industry, established in 2012. For over a decade, we have been the eyes, ears, and voice of small and medium sized locally-owned restaurants, online. We manage online listings and menus, social media platforms, websites, and email marketing. When we partner with a restaurant or small business owner/manager, we take the online customer service and social media management piece off of their plate so they don’t have to worry about it. We have restaurant clients located all over the United States! Here’s what we do:

• Online Marketing: Develop authentic organic content and paid ad campaigns and post to a variety of social media platforms each week, including Facebook, Instagram, Google, and Email Marketing.
• Online Customer Service: Respond customers on review sites by crafting and sending genuine responses to individuals who write positive and challenging reviews.
• Local SEO Management: Monitor, manage, and update online listings and menus.

At Social High Rise, we work closely as a team, take ownership of our work, and operate with empathy. We strive to remain optimistic, humble, and resourceful with all things. We strive to put people first. We’re a “flat” organization -- meaning we all work together without hierarchies or complex channels of communication. 

Other Stuff

Social High Rise was established in 2012, and our office headquarters is located in the heart of Downtown Chico, CA, in an old “grand ballroom” on the 3rd floor of a 100+ year old building. We’re a small agency, built from the ground-up, and our team tends to stick around for a while. 

We gather for "team time" via Zoom each week to review company milestones, recognize team accomplishments, and shamelessly share our blunders because we all make mistakes and that’s okay. 

Perks: Monday through Friday work schedules (in general) BUT schedules can also be flexible, unlimited paid vacation, medical/dental/vision benefits, remote work, cell phone/internet stipend, experience working with a small team of thoughtful people, free pizza from the best pizza joint in town (if you can make it to our office headquarters in Chico), CA, personal growth, and more!

Account Specialists at Social High Rise are in charge of managing the online marketing platforms for a set of specific clients assigned to them. Most clients are small "mom and pop" restaurants throughout the United States. Some tasks:

• Create organic content and paid ad campaigns on platforms like Facebook, Instagram, Google, and email. NO AI-GENERATED SLOP! 
• Perform mild photo editing.
• Create graphics using Canva. NOT ChatGBT. 
• Respond to reviews on Google, Yelp, and TripAdvisor on behalf of assigned clients. 
• Regular, prompt, and polished communication via email, text, Zoom, Slack, and phone with assigned clients and Social High Rise team members on a daily basis. 
• Take initiative to find solutions for weird and sometimes complex problems when glitches on platforms pop up that we have no control over. 

This is a full-time entry-level position, with the option to work remotely or at our office headquarters in Chico, CA. If you work remotely, you must be able to work in an environment with strong, reliable, and consistent internet connection. Must also be comfortable using Zoom, Slack, and other online communication tools, daily.

THIS IS AN ENTRY-LEVEL POSITION. No marketing experience necessary. Paid training and ongoing coaching/mentorship is provided. We're looking for individuals who have a passion for delivering outstanding customer service and a genuine appreciation for small, locally-owned restaurants. 

Do you have experience working in the restaurant and hospitality industry? GOOD. That's the BEST type of experience for this job. In fact, we prefer restaurant, barista, and customer service experience over any type of business or marketing experience. Some other things we're hoping you have:

• A strong and unwavering ability to be completely self-managed and self-motivated.
• Some experience using Facebook, Instagram Google Business, Yelp, Canva, DropBox, Google Drive and Email Marketing platforms.
• Very polished writing skills with an understanding of proper grammar, spelling, and punctuation. 
• Extreme attention to detail.
• The ability to carefully follow detailed instructions AND ALSO the ability to take the initiative to figure some things out when instructions are not available.
• Shameless communication skills with no fear of asking questions or sharing ideas.
• Experience speaking over the phone with confidence and polish.
• Creativity! A lot of it! In all different ways! 
• Nice to have, but NOT required: A degree in Marketing, Communications, Hospitality, English, Psychology, or related subject.

To apply for the Social Media Account Specialist position at Social High Rise, please do the following:

1. Submit Cover Letter & Resume (attach together as a PDF)
2. Answer the few questions we've included in our application template

If we don't get the two things listed above, your application might get passed over. We receive hundreds of applicants for this role, and we prioritize the applicants who submit complete packages. All of your information will be kept confidential according to EEO guidelines.