Social Media Account Apprentice

Overview 

We are looking for an Account Apprentice to support our Social Team in delivering organized, on-time, high-quality social programs for national brands across beauty, automotive, CPG, education, hospitality, home services, and more. This role is responsible for keeping client channels running smoothly and supporting Account Managers on day-to-day execution, reporting, and research. 

This is a hands-on, learn-by-doing role with cross-functional exposure to our content, community management, social strategy, influencer, and creative teams. Account management is the main track, with a path to Account Coordinator and then Account Manager. Your path can also evolve based on your interests and the needs of the business. 

Key Responsibilities 

• Publish approved content to client social profiles on schedule, including posts that require manual publishing 

• Check captions, tags, links, and assets before content goes live 

• Support content QA so every post matches the approved brief and brand guidelines 

• Reactive: Monitor and respond to comments and messages across client channels daily, following each brand's voice and escalation guidelines 

• Proactive: Engage outbound on behalf of client brands, commenting on creator, community, and trending content to build visibility and relationships, on platforms such as TikTok, Instagram, YouTube Shorts, and Reddit 

• Draft proactive engagement in each brand's voice, working toward owning it independently with minimal review 

• Flag trends, sensitive conversations, and customer issues to the Account Manager 

• Practice active listening on client and internal calls to make sure every action item is captured accurately 

• ReviewAI notetaker summaries for accuracy and fill in anything missed Add action items to Asana with owners and due dates, and follow up to keep them moving 

• Pull performance data from social platforms and reporting tools 

• Help build monthly and quarterly client reports, and draft early observations on what's working 

• Track trends, competitor activity, and audience conversations for assigned clients

• Summarize findings to inform content ideas and client recommendations 

• Work closely with content, community management, social strategy, influencer, and creative teams to keep client work moving 

• Learn how each team operates, from content briefs and creator partnerships to design and channel strategy 

Qualifications 

• 1–2 years of experience in social media, marketing, or communications (internships count) 

• Strong working knowledge of Instagram, TikTok, Facebook, LinkedIn, and YouTube Excellent attention to detail, especially with spelling, grammar, and brand guidelines Clear, professional written communication 

• Strong organizational skills, with the ability to juggle multiple clients and deadlines Comfort with spreadsheets and basic data (Google Sheets or Excel) 

KeyTraits 

• Detail-oriented: You catch the typo, the wrong tag, or the missed deadline before anyone else does 

• Active listener: You hear what's said on a call and turn it into clear next steps Organized: You keep multiple clients, tasks, and deadlines on track 

• Curious & coachable: You ask questions, welcome feedback, and learn fast Platform-native: You understand what makes content work on each social platform 

Success inThis Role Looks Like 

• Content publishes accurately and on time across your assigned accounts Every call's action items are captured, assigned in Asana, and followed through Community conversations get timely, on-brand responses, with issues flagged early Reports and research are delivered accurately and on deadline 

• Steadily taking on more responsibility and becoming ready to step into an Account Coordinator or other Social Team role 

Nice to Have 

• Experience creating social content (photo, video, copywriting, or design) Internship or personal experience managing social accounts for a brand, club, or business 

• Familiarity with social management tools (such as Emplifi, HeyOrca, Sprout Social, or Hootsuite) 

• Experience with project management tools like Asana 

• Exposure to AI tools for note-taking, research, or writing 

• Interest in analytics, social listening, or influencer marketing 

What we offer - The Perks

• A work environment that enthusiastically encourages creativity, risk-taking and growth.

• Paid Holidays

• Paid vacation and sick time

• We are closed Christmas Eve through New Year's Day

• Solid Health Benefits (medical, dental, and vision insurance)

• 401k and Equity Grants

• Education Reimbursements

• Opportunity for growth that is second to none in the industry

• Flexible working hours