Social Commerce Senior Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

We are seeking a Social Commerce Specialist to implement the strategy, manage operations, and innovation for social shops across platforms such as TikTok Shop and Meta Shop. This role will oversee shop operations, and partner across teams to deliver growth, efficiency, and best-in-class consumer experiences. This role combines strategic thinking with strong analytical capabilities, leadership, and deep platform knowledge to grow presence and conversion within native social environments.

Key Responsibilities

• Oversee day-to-day shop operations, ensuring accuracy, availability, and performance.

• Execute the social commerce strategy aligned to business and brand goals.

• Bring forward assortment and merchandising best practices.

• Backend operations – proactively monitor health score and troubleshooting violations with stakeholders

• Support with monitoring and acting on emerging trends in Social Commerce, creator marketplaces, influencer integration, and in-app checkout functionalities.

• Oversee day-to-day shop operations, ensuring accuracy, availability, and performance.

• Interact with platform relationships with Meta, TikTok, Pinterest, and relevant tech or agency partners to help stay ahead of algorithm changes, product features, and best practices.

• Collaborate as needed to help respond to vendor and agency needs (e.g., creators, influencers, third-party agencies)

• Collaborate with cross-functional teams including merchandising, inventory, operations, and strategy.

• Develop processes and workflows to optimize team efficiency.

  · Manage product categories for accuracy (products, items, descriptions, inventory, images, etc.

• Track performance and deliver insights, reporting regularly on KPIs such as GMV, conversion, shop metrics to inform optimizations

• Implement experimentation on roadmaps (e.g., A/B testing, new formats, targeting strategies) to continuously improve KPIs.

Required Experience

• 2+ years of experience in Digital Marketing, Paid Social, or E-commerce, directly involved in Social Commerce initiatives or social shop management.

• Deep working knowledge of social commerce platforms (TikTok Shop, Meta Shop, etc.); confident in using them for campaign setup, catalog management, and performance optimization.

• Strong background in merchandising, assortment planning, and eCommerce operations.

• Experience managing influencer/creator campaigns with measurable ROI

• Analytical, process-oriented, and detail-driven, with strong problem-solving capabilities.

• Strong analytical mindset with the ability to turn data into action and storytelling.

• Fluent in English – C1 level or higher.

• A bachelor's degree or ongoing studies in Digital Marketing, Social Commerce, social media, Information Technology, or a related field.

Nice to Have

• Strategic storytelling (especially with data)

• Empathy and user-centric thinking

• Interpersonal Skills

• People-oriented

• Effective Communication

• High English level (C1+)

• Analysi

• Adaptability

• Decision making

• Accountable and Responsible

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.