Position Objective
The SOC Analyst will be expected to implement, monitor, and support the security tool platforms that organization and our clients use. This position will primarily support reactionary responses to security related alerts and the setup of clients within the security platforms. This position will require working with the existing Managed Teams in order to ensure proper event/incident identification as well as its legitimacy. Keeping clients, users, and networks secure is the top-most mindset a successful candidate should have.
Responsibilities
• Respond, mitigate, and/or remediate (with high confidence) security-related events or incidents that are sourced from organization’s security platforms
• Work with customers over the phone, or in person to help them understand the received security event/Incident and work towards mitigation and/or remediation
• Onboard clients into the organization security platforms and ensure that full coverage for the organization is achieved and maintained
• Perform vulnerability remediation while obtaining necessary business-related understanding to ensure success of remediation and to determine and communicate any impact to the organization
• Gain competency and mastery on organization's security platforms to act as the backup subject matter-expert (SME) for the organization
• Provide feedback for position and process enhancements to the direct supervisor
• Perform recurring security platform health checks to ensure all monitoring systems and devices are healthy and accurate coverage is observed
• Follow any internal or client-facing change management procedures that may involve this position’s activities
• Participate in organizational (internal) Incident Response table-top exercises
• Review reports and escalate any findings for additional correction
• Attend and participate in professional and technical training opportunities and share key learning points for individual and organizational improvement
• Produce, maintain, and update technical and training documentation
• Perform other duties as required and requested by the Chief Information Security Officer Key Metrics
• Documentation for areas of expertise and daily tasks.
• Adherence to documented SLAs
Qualifications
• Bachelor’s Degree, business related field preferred, or equivalent experience (Preferred)
• At least 3 years with IT Support Experience
• CompTIA Security+ preferred
• Experienced with networking topologies and a firm understanding of intermediate networking concepts
• Must have strong analytical and problem-solving skills
• Be detail-oriented
• Able to work well under pressure
• Have excellent communication skills to collaborate with team members and management
Skills Required
- At least 3 years of IT support experience
- Experience with networking topologies and intermediate networking concepts
- Strong analytical and problem-solving skills
- Detail-oriented approach
- Ability to work well under pressure
- Excellent communication and collaboration skills
- Bachelor's degree, preferably in a business-related field, or equivalent experience
- CompTIA Security+ certification
What We Do
Satellite Office is a premium offshoring and staff-outsourcing provider that helps businesses build dedicated, high-performing teams in the Philippines. It recruits and supports talent across customer service, sales, IT and software development, finance, marketing, creative design, and back-office operations. Its end-to-end services include recruitment, onboarding, HR, payroll, technology infrastructure, facilities, and ongoing account management for international clients from offices in Australia, the United States, and the Philippines.
