Key Accountabilities
- Should have experience of 10 years in SOC and 5 years in Azure Sentinel.
- Ensure the Customer’s operational and production environment remains secure at all the times and any threats are raised and addressed in a timely manner.
- Critical incident handling & closure.
- Escalation management and handling escalations from L2 Analysts.
- Proactive discovery of threats based on MITRE ATT&CK framework.
- Deep investigation and analysis of critical security incidents.
- Post breach forensic incident analysis reporting.
- Review the weekly and monthly reports.
- Review new use cases created by L2 and implement in cloud-native SIEM (Security Information and Event Management).
- Assist with customer onboarding (such as use case development, identifying data sources, configuring data connectors etc)
- Advanced threat hunting.
- Develop custom dashboards and reporting templates.
- Develop complex to customer specific use cases.
- Advanced platform administration.
- Solution recommendation for issues.
- Co-ordinate with vendor for issue resolution.
- Basic and intermediate playbook and workflow enhancement.
- Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.
- Develop the custom parsers for the incident and alert enrichment.
- Problem specific playbook and workflow creation and enhancements
- Required to work flexible timings.
Skills & Experience
- Existing experience as a Security Operations Analyst, or equivalent.
- Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as:
- Microsoft Sentinel
- Microsoft 365 Defender
- Microsoft Defender for Cloud
- Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint.
- Firewalls and network security tools such as Palo Alto, Fortinet, Juniper, and Cisco.
- Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF.
- Email Security tools such as Proofpoint, Mimecast and Microsoft Defender for Office
- Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec
Nice to have skills/experience includes:
- Google Cloud Platform (GCP) security tools such as Chronicle and Security Command Centre
- Amazon Web Services (AWS) security tools such as Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail
- Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis.
- Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls.
- Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.
- Experience with scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.
- Experience with DevOps practices and tools such as Backlogs, Repo’s, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins.
- Computer science, engineering, or information technology related degree (although not a strict requirement)
- Holds one, or more, of the following certificates (or equivalent): -
- Certified Information Security Systems Professional (CISSP)
- Microsoft Certified: Azure Security Engineer Associate (AZ500)
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- CREST Practitioner Intrusion Analyst (CPIA)
- CREST Registered Intrusion Analyst (CRIA)
- CREST Certified Network Intrusion Analyst (CCNIA)
- Systems Security Certified Practitioner (SSCP)
- Certified Cloud Security Professional (CCSP)
- GIAC Certified Incident Handler (GCIH)
- GIAC Security Operations Certified (GSOC)
- A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.
- A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.
- Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.
- An individual who shows a willingness to go above and beyond in delighting the customer.
Rackspace Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rackspace Technology and has not been reviewed or approved by Rackspace Technology.
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Leave & Time Off Breadth — Generous PTO and volunteer time off are frequently highlighted, with employer-verified materials noting strong vacation allowances. These policies are a clear strength within the total rewards package.
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Flexible Benefits — Remote work options and flexible schedules are widely available and often cited as standout perks. This flexibility meaningfully enhances the overall value of the package, especially for work-life balance.
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Parental & Family Support — Paid parental leave is offered, with examples indicating substantial leave for birth mothers and partners (varying by location and eligibility). Family-supportive policies complement the broader time-off program.
Rackspace Technology Insights
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What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.








