In addition to the responsibilities of Clinical Systems Specialist I and II, this role is accountable for the global documentation, implementation, and maintenance of internal and external clinical systems and interfaces.
Working in accordance with Standard Operating Procedures (SOPs) and business requirements, the incumbent will develop innovative solutions and establish validation processes that enable systems staff to efficiently retrieve and produce data from designated clinical systems. These systems include, but are not limited to, InnTrax, IQVIA Site and Investigator Management System (SIP/IQVIA), Electronic Document Management (EDM), and InFORMant.
Key ResponsibilitiesTechnical Leadership & Support- Provide technical guidance and support to Clinical Systems Specialists (CSS I & II) on system deployment and interface development.
- Serve as a subject matter expert and consultant to the business, ensuring system requirements are feasible and aligned with operational needs.
- Act as team lead for application enhancements or special projects when required.
- Support the implementation of clinical systems and interfaces, including:
- Maintaining an up-to-date inventory of all systems and interfaces.
- Developing and maintaining standardized templates to ensure consistency across teams.
- Perform bug fixes and implement system enhancements as needed.
- Set up, maintain, and provide second-level technical support for assigned clinical systems (e.g., InnTrax, InFORMant, EDM).
- Develop, validate, and maintain ad-hoc queries in MS Access to meet business requirements.
- Maintain a centralized register of validated queries.
- Generate reports and metrics to support business decision-making.
- Review and approve validation documentation for system interfaces and queries.
- Participate in user acceptance testing, including:
- Executing and documenting test cases.
- Identifying and recording quality issues.
- Recommending and implementing solutions.
- Conduct quality control checks and provide reports to Project Managers (PMs) and Clinical Team Leads (CTLs) to ensure data integrity.
- Provide training, coaching, and support to Clinical Systems Specialists and system champions.
- Update training materials, standard forms, and documentation related to system processes and enhancements.
- Coordinate and support the rollout of training initiatives.
- Ensure adherence to all relevant SOPs, work instructions, and regulatory requirements.
- Contribute to the development of system specifications, processes, and documentation.
- Stay up to date with developments in clinical research, systems, and technologies.
- Understand and support financial and performance metrics at a regional or project level.
- Bachelor’s degree in Health Sciences, Life Sciences, or a related field (required).
- 3–5 years of relevant experience, ideally within a clinical research environment.
- Strong experience working with clinical systems and data management processes.
- Equivalent combinations of education and experience will be considered.
- Advanced proficiency in MS Word, Excel, and Access.
- Programming knowledge required, including:
- T-SQL
- VBA
- MS-DOS
- FTP
- Strong understanding of clinical systems, system integrations, and interdependencies.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- High level of organization and attention to detail.
- Ability to work independently and manage multiple priorities under tight deadlines.
- Capability to deliver system training and client presentations.
- Proven ability to build effective working relationships across cross-functional teams.
- In-depth understanding of SOPs, work instructions, and regulatory guidelines.
- Familiarity with IQVIA project structures and cross-functional team dynamics.
- Commitment to continuous learning and professional development.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Bachelor's degree in Health Sciences, Life Sciences, or related field
- 3-5 years of relevant experience in clinical research
- Advanced proficiency in MS Word, Excel, and Access
- Programming knowledge in T-SQL, VBA, MS-DOS, FTP
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
