ROLE AND RESPONSIBILITIES
- Designs, develops, tests and deploys solutions for customers.
- Builds on the extensive knowledge of what works and what doesn't work.
- Technical deliverables related to ServiceNow configurations and/or integration development.
- Lead in requirements gathers workshops onsite for our customers
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- At least 6+ years comprehensive experience with ServiceNow platform and 3+ years’ experience with ITBM.
- Proven consulting experience as a key technical resource leading the development and delivery of ITSM or other ServiceNow solutions in client environments.
- Experience of ITIL, minimum foundation level, ideally higher.
- Ability to develop on the ServiceNow platform including the customization.
- Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration.
- Strong interpersonal skills and customer-centric attitude is a must
- Ability to engage as an integral technical resource to develop client solutions
- Ability to participate in design workshop, development, testing and deployment activities with customers
- Strong JavaScripting experience
- Experience working with Agile teams, methodologies, and tools
- Excellent communication skills
DESIRED SKILLS
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, and other such technologies.
- Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment.
- Working knowledge of how configuration management factors into the ITIL framework
- ServiceNow System Admin Certification
- ServiceNow Implementation Specialist Certification
Skills Required
- 6+ years of comprehensive experience with the ServiceNow platform
- 3+ years of experience with ITBM
- Consulting experience as a key technical resource leading ServiceNow or ITSM solution development and delivery in client environments
- ITIL Foundation certification or higher-level knowledge
- Ability to develop and customize on the ServiceNow platform
- Knowledge of Business Rules, Client Scripts, Script Includes, Workflow Designer, table and form creation, and email alert configuration
- Strong interpersonal skills and customer-centric attitude
- Ability to participate in design workshops, development, testing, and deployment activities with customers
- Strong JavaScript experience
- Experience working with Agile teams, methodologies, and tools
- Excellent communication skills
- Knowledge of LDAP, VPN, SSL, SAML/SSO, and related technologies
- Experience with XML, HTML, web services, eSA, and SaaS environments
- Working knowledge of configuration management within the ITIL framework
- ServiceNow System Administrator certification
- ServiceNow Implementation Specialist certification
What We Do
iOPEX is a new-generation business solutions provider offering optimized IT management and Automation services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize the golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization solutions has helped us grow to over 3,000 employees since we began our journey. At iOPEX, we believe that every business is unique, and we take pride in creating tailor-made solutions that cater to the specific needs of each client. Our team of innovators and experts are dedicated to challenging ourselves and extending boundaries to create novel solutions that help businesses achieve their full potential. With a customer-centric approach and a go-getter DNA, we are committed to delivering beyond promises and building long-lasting partnerships with our clients. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% referenceable.
