The Role
The SME Support role involves managing data center operations, ensuring maintenance of critical systems, coordinating with contractors, and maintaining compliance with safety protocols.
Summary Generated by Built In
JOB DESCRIPTIONCustomer Service
• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls
Maintain Data Center Systems
• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
• Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
• Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures
• Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practicesJOB REQUIREMENTSQualified candidates will possess the following:
• Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required
• Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred
• Proficiency in both written and spoken English
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience)
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments
• Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and MechanicalBUSINESS SEGMENTConnectivityPLATFORMOperating Division
Skills Required
- Diploma in Electrical or Mechanical Engineering or equivalent
- 3 to 5 years of experience in a data center or other critical environment
- Advanced knowledge of Microsoft Office Suite and working knowledge of SharePoint
- Proficiency in both Electrical and Mechanical systems used in data centers
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The Company
What We Do
Keppel is a global asset manager and operator with strong expertise in sustainability-related solutions spanning the areas of infrastructure, real estate and connectivity. Headquartered in Singapore, Keppel operates in more than 20 countries worldwide, providing critical infrastructure and services for renewables, clean energy, decarbonisation, sustainable urban renewal and digital connectivity. Keppel creates value for investors and stakeholders through its quality investment platforms and diverse asset portfolios, including private funds and listed real estate and business trusts, and has a total portfolio with more than S$65 billion of assets under management.
