We're looking for an experienced SME IT Engineer to join our growing infrastructure team in Pune. In this role, you will serve as the Subject Matter Expert and ultimate technical escalation point for our global endpoint environments and identity platforms. You will design, secure, and optimize our workplace tech stack, ensuring a highly resilient, modern, and automated internal IT ecosystem for all Mindtickle employees worldwide.
What's in it for you?
Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges.
Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365.
Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows).
Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID.
Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks.
Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification.
Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers.
Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms.
We’d love to hear from you, if you have:
Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related technical discipline.
Experience: 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering, and workplace operations.
SME MDM Capability: Subject Matter Expertise in Jamf Pro, Apple Business Manager (ABM), and corporate device enrollment profiles. Having active Jamf certifications (200, 300, or higher) is highly preferred.
Productivity Suites: Master-level administrative knowledge of corporate Google Workspace (G-Suite) and Microsoft 365 ecosystems.
Identity & Access Management: Deep technical understanding of IDaaS networks, single sign-on (SSO) integrations, SAML/OIDC protocols, and lifecycle provisioning via Okta or Azure AD.
OS & Scripting: Exceptional troubleshooting skills for modern macOS and Windows operating systems, paired with the ability to write scripts (Bash, PowerShell) to automate administrative toil.
Mindset: A proactive, consultative problem-solving attitude with the executive presence to mentor junior peers and explain intricate systems to non-technical stakeholders.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Business, or related technical discipline.
- 4 to 8 years of progressive technical experience in IT infrastructure, system engineering, and workplace operations.
- Subject Matter Expertise in Jamf Pro, Apple Business Manager, and corporate device enrollment profiles.
- Active Jamf certifications (200, 300, or higher).
- Experience administering Microsoft Intune for Windows endpoint management.
- Master-level administrative knowledge of Google Workspace (G-Suite) and Microsoft 365.
- Deep technical understanding of IDaaS, single sign-on integrations, SAML/OIDC, and lifecycle provisioning via Okta or Azure AD/Entra ID.
- Exceptional troubleshooting skills for modern macOS and Windows operating systems.
- Ability to write scripts to automate administrative tasks (PowerShell, Bash).
- Experience authoring technical runbooks, SOPs, and mentoring/upskilling junior helpdesk engineers.
What We Do
Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity. Its purpose-built applications, proven methodologies, and best practices are designed to drive effective sales onboarding and ongoing readiness. With Mindtickle, revenue and sales leaders can continually assess, diagnose and develop the knowledge, skills, and behaviors required to effectively engage buyers and drive growth. Companies across a wide range of industries use Mindtickle's innovative capabilities for onboarding, training, bite-sized mobile updates, gamification-based learning, call recording, coaching and role-play to ensure world-class sales performance.
