Smart Hands Specialist

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

POSITION PURPOSE

The Site Services Technician (SST) is responsible for physical installation and de-installation of IT equipment, network cabling and power whips in the data hall, remote hands support and escorting of non-badged visitors that have a valid business need to access the data hall.

RESPONSIBILITIES

• Perform power cycles, physical equipment, and IT cabling inspections
• Receive, review, and install IT hardware components (server, device, or network) as directed
• Upgrade or replace failed components as directed
• Install, terminate, test, and troubleshoot IT cabling (single and multi-mode fiber, co-axe, copper, Cat5, Cat6, etc.)
• Properly label, comb, and bundle IT cables in accordance with T5FM and customer standards
• Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e., Cisco, HP, and Dell)
• Remove and de-commission IT hardware as directed
• Handle storage media
• Loop-back testing for Telco circuits (DS1, DS3, OC-3 and OC-12, etc.)
• Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
• Receive, respond, and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
• Receive, assess, and complete IT equipment & infrastructure installation, relocation and decommission requests (change) within established timeframes and to applicable internal, manufacture, and/or industry standards
• Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
• Receive, assess, and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal, manufacture, and/or industry, standards
• Carry out daily checks of the data halls, keeping records of your findings
• Ensure that all records are updated in applicable tools and systems following any changes made
• Receive and track inventory for maintenance purposes
• Escort and monitor outside contractors, vendors, and third-party engineers; ensure they are abiding by facility work rules
• Follow T5 data center and customer corporate policies and procedures
• Adhere to all safety laws
• Complete other such duties consistent with your role as you may be assigned by T5FM or customer management

EDUCATION AND EXPERIENCE

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5+ years’ experience in IT, required
• Extensive knowledge of IT infrastructure, technologies, and data hall management
• 2+ years’ experience with data center IT hardware, infrastructure, and cabling
• Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (i.e., DXT1800)

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Able to follow instructions, respond to management direction, and volunteer readily when asked, required
• Able to handle changing needs and priorities accurately and professionally, required
• Able to work proficiently and safely with hand tools and power tools, required
• Has strong customer service skills, able to work with all a range of personalities and individuals, required
• Has exceptional listening skills, required
• Displays empathy and understanding of customer needs, required
• Has a “can-do” customer service attitude, is conscientious, and takes personal pride in their work, required

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the CFT alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.

• Ability to stand, walk, sit, climb, and balance

• Ability to stand, walk, sit, climb, and balance

• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
• Ability to smell, talk and hear
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds
• Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.