CNA
Small Commercial Insurance - Business Process & Technology Director
The Role
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
The Business Consulting Director will lead and direct complex IT projects and cross-functional teams utilizing business and technical process improvement methodology on projects and initiatives meant to achieve strategic and operational goals for CNA's Small Commercial Business Unit. This individual will participate in the planning of strategic direction and develop initiatives in support of that direction. They will manage relationships and act as liaison between the development teams, client organizations, and other stakeholders throughout the project cycle.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Designs and executes project plans in conjunction with senior management.
Manages the end to end project lifecycle for all project teams.
Leads teams in developing tactical strategies to achieve corporate goals.
Ensures that the objectives of the teams are consistent with corporate goals and strategy.
Provides long-term focus for the projects being analyzed and reviewed by the project teams.
Coaches and directs team members regarding the use of continuous improvement process techniques that can lead to business opportunities.
Analyzes data from projects, updates management with progress and makes recommendations based upon team's findings.
Liaises with internal stakeholders to build collaboration and ensure operational activities align with business goals and strategies.
May perform additional duties as assigned.
Stays current on trends and developments in functional area of expertise and the insurance industry.
Reporting Relationship
AVP, Business Process & Technology
Skills, Knowledge & Abilities
1. Senior level knowledge in consulting and process improvement principles in area of discipline.
2. Ability to manage a team through the use of group dynamics while encouraging creativity andinnovation.
3. Strong communication and presentation skills both verbal and written, including the ability to
communicate business and technical information clearly.
4. Excellent project management, organizing and planning skills.
5. Proficient in Microsoft Office Suite as well as other business-related software, Atlassian experience preferred.
6. Must be results-oriented and able to problem solve and work well independently and/or in a team environment.
7. Stays informed on relevant insurance industry trends.
8. Uses Metrics and information analysis and accesses technology resources as needed.
9. Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
10. Value driven to provide superior solutions to internal and/or external customers.
11. Acts with a sense of urgency to advance priorities of the organization.
12. Helps others to excel through collaboration and building strong relationships.
13. Thinks creatively and uses diverse ideas to solve problems.
14. Raises expectations of self and others by continuously learning and broadening industry and technical skills.
Education & Experience
1. Bachelor's Degree in business, operations management, or industrial engineering or related field.
2. Typically a minimum of nine years' experience required including managing large projects.
#LI-KC2
#LI-Hybrid
I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
The Business Consulting Director will lead and direct complex IT projects and cross-functional teams utilizing business and technical process improvement methodology on projects and initiatives meant to achieve strategic and operational goals for CNA's Small Commercial Business Unit. This individual will participate in the planning of strategic direction and develop initiatives in support of that direction. They will manage relationships and act as liaison between the development teams, client organizations, and other stakeholders throughout the project cycle.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Designs and executes project plans in conjunction with senior management.
Manages the end to end project lifecycle for all project teams.
Leads teams in developing tactical strategies to achieve corporate goals.
Ensures that the objectives of the teams are consistent with corporate goals and strategy.
Provides long-term focus for the projects being analyzed and reviewed by the project teams.
Coaches and directs team members regarding the use of continuous improvement process techniques that can lead to business opportunities.
Analyzes data from projects, updates management with progress and makes recommendations based upon team's findings.
Liaises with internal stakeholders to build collaboration and ensure operational activities align with business goals and strategies.
May perform additional duties as assigned.
Stays current on trends and developments in functional area of expertise and the insurance industry.
Reporting Relationship
AVP, Business Process & Technology
Skills, Knowledge & Abilities
1. Senior level knowledge in consulting and process improvement principles in area of discipline.
2. Ability to manage a team through the use of group dynamics while encouraging creativity andinnovation.
3. Strong communication and presentation skills both verbal and written, including the ability to
communicate business and technical information clearly.
4. Excellent project management, organizing and planning skills.
5. Proficient in Microsoft Office Suite as well as other business-related software, Atlassian experience preferred.
6. Must be results-oriented and able to problem solve and work well independently and/or in a team environment.
7. Stays informed on relevant insurance industry trends.
8. Uses Metrics and information analysis and accesses technology resources as needed.
9. Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
10. Value driven to provide superior solutions to internal and/or external customers.
11. Acts with a sense of urgency to advance priorities of the organization.
12. Helps others to excel through collaboration and building strong relationships.
13. Thinks creatively and uses diverse ideas to solve problems.
14. Raises expectations of self and others by continuously learning and broadening industry and technical skills.
Education & Experience
1. Bachelor's Degree in business, operations management, or industrial engineering or related field.
2. Typically a minimum of nine years' experience required including managing large projects.
#LI-KC2
#LI-Hybrid
I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
CNA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CNA and has not been reviewed or approved by CNA.
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Retirement Support — Retirement plan design—with an automatic company contribution plus match—materially boosts total compensation and is highlighted as a standout element. Feedback suggests this structure provides dependable long‑term value beyond base pay.
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Strong & Reliable Incentives — Annual bonuses are common across many roles, supporting a predictable incentive component in total compensation. This consistency helps lift overall pay satisfaction in functions where bonus eligibility is standard.
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Leave & Time Off Breadth — PTO, paid holidays, and options like PTO purchase and paid family leave create a broad time‑off package. Feedback suggests these elements meaningfully enhance the overall rewards mix.
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The Company
What We Do
CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe. As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.
Why Work With Us
CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.
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