Under direction of the Small Business Strategy leader, plans, and implements Small Business strategic and operational projects, assists with assessment, implementation, and measurement of projects, and develops enhancements to critical business processes for small commercial.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Leads the end-to-end management of large-scale projects, driving initiatives from ideation through execution and post-implementation analysis, including effectiveness review and return on investment measurement.
Develops, implements, and measures annual and reoccurring processes for Small Business in connection with Small Business Leadership.
Creates and manages essential reporting functions, including annual budgeting and forecasting of key events and meetings for internal and external engagements.
Partners with marketing, event management, and sales team members to develop print and digital collateral, sales incentives, Agency Council, and industry surveys for advancing small business, incorporating continuous feedback, and driving brand recognition. Measures implementation and outcomes to ensure a return on investment.
Acts as a liaison between management, marketing, technical staff and others in the enterprise, to understand business issues and develop and recommend the most cost-effective solutions.
Conducts ongoing competitive intelligence and market research to identify emerging trends and opportunities, enabling the Small Business team to proactively develop initiatives that enhance relevance and differentiation in the marketplace.
Maintains enterprise relationships to understand people, processes, and procedures; connect small business with the enterprise and identify shared resource opportunities.
May perform additional duties as assigned.
Reporting Relationship
Typically reports Director or above
Skills, Knowledge & Abilities
Strong knowledge of project management principles and project leadership skills.
Knowledge of the insurance industry as well as the organization's strategies, goals, and business objectives.
Strong analytical and problem-solving skills.
Excellent organizational skills including ability to independently prioritize, coordinate and manage multiple projects and stakeholders.
Ability to prepare and interpret financial and statistical reports.
Ability to exercise independent judgement and to make critical business decisions effectively.
Good communication, interpersonal and presentation skills both verbal and written.
Strong computer skills including Microsoft office suite and other business related software.
Education & Experience
Bachelor's Degree preferred or equivalent experience.
Typically, a minimum of five years project related experience plus three years project management or analytic experience.
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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
CNA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CNA and has not been reviewed or approved by CNA.
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Retirement Support — Retirement plan design—with an automatic company contribution plus match—materially boosts total compensation and is highlighted as a standout element. Feedback suggests this structure provides dependable long‑term value beyond base pay.
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Strong & Reliable Incentives — Annual bonuses are common across many roles, supporting a predictable incentive component in total compensation. This consistency helps lift overall pay satisfaction in functions where bonus eligibility is standard.
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Leave & Time Off Breadth — PTO, paid holidays, and options like PTO purchase and paid family leave create a broad time‑off package. Feedback suggests these elements meaningfully enhance the overall rewards mix.
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What We Do
CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe. As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.
Why Work With Us
CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.
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