Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.
The Opportunity
We are looking for an SIU Investigator. In this role, you will play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to safeguard our insureds and company, providing superior customer service while being accountable for investigations of various types of insurance transactions. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.
Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.
Salary Range: $62,500 - $72,000
How You Will Make an Impact
- Accountable for complete investigation of claims suspected of fraud.
- Acts as a Liaison for the Claims Staff in fraud training, awareness, and investigation
- Proactively reviews files to identify potentially questionable claims
- Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
- Provides input for continuous development of SIU and Claims best practices
- Interacts and communicates effectively with customers, peers, vendors, and managers.
- Provides technical claims recommendations in an effort to improve case outcomes
- Recommends potential product developments and process improvements
What You Will Need to Succeed
- Must have a minimum of 2 years experience as an SIU investigator handling investigations of personal lines auto claims.
- Understanding and application of laws, statutes, and regulations specific to fraud handling
- High sense of professionalism while remaining empathetic
- Ability to approach problems with an open mind
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.
Please see our Privacy Notice available HERE for more information on how we process your personal data.
Skills Required
- Minimum 2 years experience as an SIU investigator handling personal lines auto claims.
- Understanding and application of laws, statutes, and regulations specific to fraud handling.
- High sense of professionalism while remaining empathetic.
- Ability to approach problems with an open mind.
- Be on camera for virtual interviews as part of the interview process.
What We Do
At Root, we’re doing things differently. We’re reimagining the services people need so that they serve them better. And we’re doing it by using data, technology, and rapid innovation to create products and experiences that are fair, easy, personal, and affordable. We’ve partnered with Carvana in a partnership that brings an industry-leading, seamless insurance process to the online car buying experience. The launch of Carvana Insurance Built with Root delivers an elevated customer experience made possible through a deep integration that pre-fills key customer information so that a customer can skip data entry and jump directly to evaluating quotes and customizing coverage. This fully embedded product experience—from quote to payment—happens entirely within the Carvana checkout process. Teams from both Carvana and Root have worked for months to build this bold technology platform. An early iteration involved 24 screens in the customer experience flow—that experience is now just three straightforward steps.
Why Work With Us
Our success is because of the hard work, ingenuity, and exceptional performance of our team. People come to Root because they know they can make an impact in their role, the company, and the industry. We’re passionate and curious self-starters, building a top-notch customer experience. Sound like something you’d like to be a part of?
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