Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests. As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and hardware/software installation for a diverse range of technologies.
Key Responsibilities- Provide on-site technical support to end-users, addressing a wide range of issues promptly.
- Install, configure, and maintain IT equipment including computers, printers, and networking devices.
- Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
- Collaborate with remote teams to resolve complex technical issues.
- Assist in the setup and deployment of new technologies and systems.
- Document support activities, manage tickets, and maintain an inventory of IT assets.
- Ensure adherence to IT security policies and procedures during all support activities.
This role offers opportunities for growth within the company as you expand your technical skills and take on more complex IT projects.
Requirements
- Experience in IT support, help desk, or technical support roles.
- Strong troubleshooting skills for both hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Ability to work independently and manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Willingness to learn new technologies and improve existing skills.
Benefits
- $20-23 an hour
- Fully remote
- Annual contract (continual renewal with good performance)
- Hands-on experience with enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Top Skills
What We Do
Maxana is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives. Maxana combines best in class client delivery with a focus on transparency and engineering competency enabling outcomes that deliver the highest possible return on your FinTech investment dollars. Professional Services and Staffing Maxana’s Professional services and staffing enables our clients to achieve their Fin Tech goals and objectives. Maxana provides CTO level oversight with quality delivery with a customer first mindset. Our staffing and services run the gamut from Enterprise and solution architecture, best in class engineering and development teams, or discrete individual contributor resources to support your programs and projects. Custom Integration Solutions Maxana’s Custom Integration Solutions Teams maximize business value by rapidly designing and implementing best in class integrations. Our custom integration solutions securely extend the functionality of your applications with new and existing third-party SaaS, open and proprietary platforms, and enterprise systems quickly driving both accelerated revenue and amazing customer outcomes. Payment Processing Not every company will need the same kind of online payment software, which is why Maxana designs systems for our clients from the ground up. Bespoke software, off-the shelf solutions..whatever your company needs, Maxana we’ll deliver it in a cost-effective, rapidly deployable manner.
