Site Support Engineer - London

Job Description:

Main responsibilities:

As a Site Support Engineer you will be supporting the onsite client with desk side support including (not limiting to):

• Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
• IMAC’s – Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
• Desktop Support including special project activities as they arise
• Working seamlessly within a team both in person and remotely, maintaining key communication with lead
• Asset Management & Stock Management
• Managing the lifecycle of loan user equipment
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
• Act as a central point of contact for the customer
• Software and system fault diagnosis, analysis and fix
• Take responsibility for stock used and follow the correct procedures regarding stock management
• Proactively keeping the customer updated with problem status at all times
• Identifying and reporting risk as appropriate in accordance with the guidelines

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead.

This role is primarily site based at London Blue Fin, but may involve support for supported sites such within the vicinity where required as cover. Travel for these sites will be paid travel and driven based on service.

ESSENTIALS SKILLS/QUALIFICATIONS:

• Proven trouble shooting skills
• Previous experience in a similar role with ITIL environment
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
• Knowledge and awareness of M365
• Excellent communicator both face-to-face & over the phone
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of SCCM
• Confident break fix knowledge of HP Workstation, Desktops & Laptops
• Must be able to deal productively with a high workload with minimal supervision
• Great attention to detail
• Proactive mentality, and a will to improve

DESIRABLE SKILLS/QUALIFICATIONS:

• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)
• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)
   

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