On-site Support Engineer (Leixlip)

Job Description:

ROLE OVERVIEW:

Based on the Intel campus in Leixlip, Co. Kildare you will be supporting a customer who sets high standards for themselves and expects the same standards of DXC as their I.T support provider.

Supporting physical servers onsite in a Windows and Linux environment as a well as Server landings, end to end ownership of physical touch and operating system issues, provide out of hours support (on call rota). Day to day activity includes resolving a wide variety of incidents and requests, while minimizing disruption to our users.

JOB DESCRIPTION:

• Create, manage & monitor Incident / Service requests with regards to Data Centre Operations in the client ticketing system and adhere to resolution SLA.
• Responsible for executing Add/Move/Change of equipment inside the Data Centre that includes server & racks and including shipping memos for offsite shipments etc.
• Equipment landing / decommission into rack along with the necessary accessories (PDU, KVM, TFT Monitor, etc).
• Unpacking, racking, and stacking, railing, asset tagging, initial jumpstart of servers, install to designated racks, power connectivity, network connectivity, fibre connectivity from device to corresponding patch panel and PDUs.
• Server landings and decommissioning support within service level agreements (SLA)
• De-commissioning of servers (including removal of all cables and assets and preparing / packing (lite) for return shipment) and hardware break-fix.
• Structured network cabling activities inside data enter at rack & row level.
• Replace defective parts and systems, including those for preventive maintenance as required.
• Vendor escalation and escort inside DC
• Responsible for brief weekly safety audit to keep Data Centre in safe condition.
• Monitor and tracking usage of consumables and storing consumables (e.g., patch cables, cable ties, cross connects, transceivers, tools etc.) and inform Buyer for replenishment.
• Level 2 Incident Management (IM) and correlation for Operations Systems and Hardware (Server, ATL, SAN) and Data Centre.
• Service Requests regarding server operations (e.g. extension of C Drive, installation of additional hardware)
• Responsible for all next level escalations and follow ups regarding incidents or service issues.
• Customer communications as related to incident, service request, downtime, and shutdown activities regarding the job scope (e.g. notify server owner prior to swapping out motherboard)
• Ensuring accurate data is kept in POR Asset System and CMDB with regards to machine information, location, and our on-call information.
• Support return to service activities for MUOs (Multiple User Outage) regarding Hardware that OS issues for DCH owned/supported systems.
• Hard drive end of life management / scrapping activities in coordination with client policy and Offsite E-waste Vendors.
• Work with Client stakeholders & Data centre owners   as necessary on issues.
• Coordinating all shutdown activities that relates to DCO Server Operations (refer to site contract agreement). DC Manager will continue to manage DC shutdowns and customer engagements.
• Assisting and coordination all downtime activities to DCO Server Operations
• Day-to-day operations
  • Cable management within the server rack
  • Rack & Row Labelling
  • Daily Datacentre Walk through

ESSENTIALS SKILLS/QUALIFICATIONS:

At least 1 years’ experience in a similar position Competence in troubleshooting and resolving Operating Systems issues.

Knowledge of Windows Server and Linux experience desirable

Knowledge of server hardware troubleshooting

Professional, with excellent communication skills and customer interaction abilities

Excellent customer focus

Unquestionably flexible and present a value-add performance.

Ability to quickly adapt and learn.

Good team player with excellent interpersonal communication skills

Self-motivation and the ability to work under minimal supervision are a must.

Manual Handling experience

DESIRABLE SKILLS/QUALIFICATIONS:

Hyper V, Apachi, SQL

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