The Role
Supervise direct support professionals and oversee daily services for individuals with intellectual and developmental disabilities. Responsibilities include staff scheduling, coverage and on-call support, coaching, person-centered care, behavioral support implementation, documentation and billing review, Medicaid waiver compliance, incident reporting, audits, and quality improvement. The role may also provide direct support and administrative assistance as needed.
Summary Generated by Built In
$750 Sign-On Bonus
Ready for a compassionate career? Come join us for a rewarding job opportunity!
Lirio Resources is looking for exceptional employees who are skilled with compassionate caregiving and have the heart to support others in living life to the fullest. Join our team as a Site Supervisor and help individuals with disabilities live more independently, achieve their goals, and thrive every day.
Staff Supervision & Support
- Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns
- Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including but not limited to evenings, weekends, and holidays as needed
- Respond to staffing emergencies and assist with or provide shift coverage when necessary to prevent service disruption, including on-call support
- Provide coaching, guidance, and performance feedback to DSPs related to service delivery, documentation, and professional conduct to promote quality service delivery
- Support new staff onboarding, orientation follow-up, and required training completion in accordance with agency and BDS standards as well as ongoing competency development of DSPs
Site & Individual Oversight
- Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, HSPs, and person-centered outcomes
- Ensure implementation of positive behavior supports and adherence to individual rights, dignity, and choice
- Ensure person-centered practices are implemented and individual rights are always respected
Scheduling & Operational Coverage
- Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorization
- Monitor staffing ratios and supervision requirements under Indiana Medicaid Waiver services
- Respond to staffing emergencies and implement contingency plans to prevent service disruption
- Participate in on-call rotation as assigned and respond to after-hours issues as required
Compliance, Documentation, & Billing Support
- Serve as first-level reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, and required program records
- Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards
- Identify documentation errors, omissions, or inconsistencies and follow-up with staff for correction in a timely manner
- Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoring
Communication & Reporting
- Communicate program needs, staffing concerns, incidents and trends to the Program Manager
- Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements
- Participate in team meetings, trainings, and quality improvement activities as scheduled
Additional Duties
- Perform additional duties as requested or assigned by management to support program operations, ensure compliance, and meet the needs of Individuals served
Duties may vary based on program needs, staffing levels, or regulatory requirements and may include direct support, administrative tasks, or special projects
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Staff Supervision & First-Level Support
- Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns
- Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including but not limited to evenings, weekends, and holidays as needed
- Respond to staffing emergencies and assist with or provide shift coverage when necessary to prevent service disruption, including on-call support
- Provide coaching, guidance, and performance feedback to DSPs related to service delivery, documentation, and professional conduct to promote quality service delivery
- Support new staff onboarding, orientation follow-up, and required training completion in accordance with agency and BDS standards as well as ongoing competency development of DSPs
Site & Individual Oversight
- Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, HSPs, and person-centered outcomes
- Ensure implementation of positive behavior supports and adherence to individual rights, dignity, and choice
- Ensure person-centered practices are implemented and individual rights are always respected
Scheduling & Operational Coverage
- Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorization
- Monitor staffing ratios and supervision requirements under Indiana Medicaid Waiver services
- Respond to staffing emergencies and implement contingency plans to prevent service disruption
- Participate in on-call rotation as assigned and respond to after-hours issues as required
Compliance, Documentation, & Billing Support
- Serve as a reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, and required program records
- Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards
- Identify documentation errors, omissions, or inconsistencies and follow-up with staff for correction in a timely manner
- Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoring
Communication & Reporting
- Communicate program needs, staffing concerns, incidents and trends to the Program Manager
- Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements
- Participate in team meetings, trainings, and quality improvement activities as scheduled
Additional Duties
- Perform additional duties as requested or assigned by management to support program operations, ensure compliance, and meet the needs of Individuals served
- Duties may vary based on program needs, staffing levels, or regulatory requirements and may include direct support, administrative tasks, or special projects
Core Competencies
- Person-centered and trauma-informed leadership
- Compliance and attention to detail
- Crisis response and problem-solving
- Effective communication and teamwork
- Flexibility and accountability
- Time management and adaptability
Required Education and Experience
- High school diploma or GED required
- Minimum 1-3 years of experience providing services to individuals with intellectual and developmental disabilities
- Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations
- Ability to manage schedules and prioritize tasks
- Ability to respond to urgent staffing and program needs in a fast-paced environment
Preferred Qualifications
- Degree in human services or related field
- Prior experience as a Lead DSP, Coordinator, or Supervisor
- Experience with electronic health records, scheduling systems, and waiver billing documentation
- Familiarity with Indiana licensing, certification and audit processes
Additional Eligibility Requirements
- Valid driver’s license
- Reliable transportation
- Current car insurance
- Ability to pass a thorough background screening.
- Current CPR/First Aid certification, Medication Administration, CPI or the ability to obtain upon hire.
- Proof of a negative TB screen
Skills Required
- High school diploma or GED
- One to three years of experience providing services to individuals with intellectual and developmental disabilities
- Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations
- Ability to manage schedules and prioritize tasks
- Ability to respond to urgent staffing and program needs in a fast-paced environment
- Valid driver's license
- Reliable transportation
- Current car insurance
- Ability to pass a thorough background screening
- Current CPR/First Aid certification, Medication Administration, and CPI certification, or ability to obtain upon hire
- Proof of a negative TB screen
- Degree in human services or a related field
- Prior experience as a Lead DSP, Coordinator, or Supervisor
- Experience with electronic health records, scheduling systems, and waiver billing documentation
- Familiarity with Indiana licensing, certification, and audit processes
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The Company
What We Do
Lirio Resources (formerly CDC Resources) is a nonprofit organization that equips individuals and families with support to participate fully in living, learning, working, and playing. They provide a range of services for people with intellectual and developmental disabilities, including affordable housing, career support, and habilitation training, aiming to ensure all people have equitable access to meaningful employment and engaging activities.
