About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Impact In This Role
This isn't a typical sales or procurement position. You'll be embedded full-time inside Panasonic Energy's cylindrical lithium-ion cell manufacturing operation at Tesla's Gigafactory 1 in Sparks, NV — the on-site face of MISUMI Americas' most important customer relationship on the West Coast.
Our team operates as a small, close-knit unit within the larger facility. That means real autonomy, consistent customer relationships, and clear ownership over your work.
Areas of Responsibility
Own the customer relationship on-site
- Be the primary point of contact for day-to-day procurement and supply needs at PENA
- Respond to quote requests and order inquiries with speed and professionalism via phone and email
- Manage product shipments to ensure on-time or early delivery against committed dates
- Proactively communicate shipping schedules and stay ahead of issues before they reach the customer
- Research and anticipate customer demand — identify needs before they become requests
- Draft new service offerings and deliver proposals directly to the customer
- Collaborate with other EV-related teams on potential vending machine expansion opportunities
- Create materials that support partnership growth and strengthen the MISUMI Americas–PENA relationship
- Monitor inventory levels and ensure accurate, timely replenishment
- Coordinate product additions and rearrangements based on customer requests
- Maintain the inventory database and produce usage reports as requested
- Document operations and train new team members as the operation scales
- Develop and track KPIs for vending machine performance and service quality
- Maintain accuracy across product databases, catalog content, and website information
- Support quality claims by coordinating between customer service and procurement teams as needed
Desired Traits
- Communication that stands out. You write clearly and professionally, you're confident on the phone, and you represent a company well in every interaction. English fluency required.
- Bilingual fluency is a meaningful advantage — and it's compensated. Japanese/English or Spanish/English bilingual candidates are strongly preferred. This is reflected in pay, not just listed as a preference.
- Sales or account management experience. You know how to build a relationship, read what a customer actually needs, and find the next opportunity.
- Operational discipline. You follow through, stay organized, and don't let things fall through the cracks in a fast-paced environment.
- Comfortable in a manufacturing environment. This role has you on your feet, moving through an active facility, and occasionally lifting up to 50 lbs.
- Tech-proficient. Microsoft Office Suite (Outlook, Excel, Word) plus comfort learning inventory and database systems.
- Bachelor's degree preferred — equivalent hands-on experience is genuinely considered.
Compensation range for this role is $24.00–$30.00 per hour USD depending on experience.
MISUMI Americas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Skills Required
- Fluent English (writing and phone)
- Authorized to work in the United States full-time (no sponsorship)
- Comfortable working in a manufacturing environment and occasionally lifting up to 50 lbs
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and ability to learn inventory/database systems
- Sales or account management experience
- Bilingual Japanese/English or Spanish/English (strongly preferred and compensated)
- Bachelor's degree preferred (equivalent hands-on experience considered)
What We Do
Fictiv is a Digital Manufacturing Ecosystem that delivers high-quality parts at unprecedented speeds. Since our founding in 2013, we've manufactured over 19M parts for early-stage companies and large enterprises alike, helping them innovate with agility and get to market faster. Visit www.fictiv.com to learn more and get an instant quote! -- We’re committed to creating a company that reflects our community by including voices from a variety of backgrounds and perspectives. We believe the best teams are born from an environment that emphasizes respect, honesty, collaboration, and growth. If you share our vision, we’re interested in hearing from you. #fictivmade
