We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
Engineer audio systems and integrated technology platforms that augment the driving experience.
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
Advance in-vehicle infotainment, safety, efficiency, and enjoyment.
About the Role
This individual will have strong SRE with cloud technical experience and provide technical guidance with demonstrated enterprise application support acumen and excellent automation skills and a strong agile mindset.
The position is required to respond to and resolve reported incidents. Perform root cause analysis and troubleshooting.
What You Will Do
Act as the Subject Matter Expert for connected vehicle products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
Acts as a technical liaison between clients, service engineering teams, and support
Be the technical focal point of customer issues raised by the customer and internal 2nd level.
Identify and Lead automation opportunity in line with organization expectations
Drive the P0/P1 triage bridge to resolve the incidents within SLA
Own and work on assigned cases and responsible to resolve issues raised within SLAs.
Participate in customer workshops and provide presentations of the proposed solution
Analyze recurring issues and put processes and requirements for tools to better support the customer.
Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.
Create technical documentation and procedures
This position requires stretch hours if a P0/P1 incident is in progress and on-call duty 24/7 .
What You Need to Be Successful
Good knowledge on logging systems (Graylog, Kibana, Splunk, etc )
Networking knowledge around VPN, CIDR, subnets, certificates, Security Groups
Experience working collaboratively with Engineering, SysOps, DevOps, and Administrators.
What Makes You Eligible :
Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science
Possess 7 to 10 years of enterprise infrastructure technology background
Good working knowledge of Automotive Industry IoT solutions based on AWS & Azure
Good working knowledge of orchestration tools (Kubernetes)
Good working knowledge of container-based environment (Docker Containers)
Good working knowledge of Linux flavors
Good working knowledge on scripting skills (Python, Shell)
Good working knowledge on Automation tools such as Ansible, Puppet, Chef, Terraform / terragrunt IaC
Good knowledge of HiveMQ, Kafka and MQTT protocols
Awareness of MongoDB and elastic search
Scoping and trends analysis via MongoDB, RDS, PostgreSQL
Good working Knowledge on monitoring tools (Datadog, Nagios, Zabbix, Grafana, Prometheus)
What We Offer
HARMAN FlexConnect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week .
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition Reimbursement
Access to HARMAN Campus Fitness Center and Cafeteria
An inclusive and diverse work environment that fosters and encourages professional and personal development.
#LI-RD2
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- B.Tech/B.E/M.Tech in E&C or Computer Science
- 7 to 10 years of enterprise infrastructure technology background
- Good working knowledge of Automotive Industry IoT solutions based on AWS & Azure
- Good working knowledge of orchestration tools (Kubernetes)
- Good working knowledge of container-based environment (Docker Containers)
- Good working knowledge of Linux flavors
- Good working knowledge on scripting skills (Python, Shell)
- Good working knowledge on Automation tools such as Ansible, Puppet, Chef, Terraform / terragrunt IaC
- Good knowledge of HiveMQ, Kafka and MQTT protocols
- Awareness of MongoDB and elastic search
- Scoping and trends analysis via MongoDB, RDS, PostgreSQL
- Good Working Knowledge on monitoring tools (Datadog, Nagios, Zabbix, Grafana, Prometheus)
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
-
Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
-
Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
