Site Reliability Engineering Manager

About Us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week. Learn more at een.com.

Summary
Are you a seasoned SRE professional with a passion for leadership and strategic planning? Eagle Eye Networks is seeking a Site Reliability Engineering (SRE) Manager to lead our SRE team in maintaining and enhancing the reliability, scalability, and performance of the world’s largest cloud video surveillance platform. As the SRE Manager, you will play a pivotal role in driving the vision and execution of our infrastructure strategy, working closely with other department leaders to align technical initiatives with business goals.

In this role, you will oversee the daily operations of the SRE team, ensuring the adoption of best practices in automation, monitoring, and infrastructure as code (IaC). You will also be responsible for agile planning, collaborating with development, platform engineering, and network engineering teams to ensure seamless integration and optimal performance of our systems. If you have a strong background in SRE, a passion for agile methodologies, and the ability to lead cross-functional teams, we invite you to join us in this critical leadership role.

Responsibilities

• Lead and manage the SRE team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and execute SRE strategies that align with company growth and business objectives, ensuring high availability and reliability of our cloud platform.
• Drive agile planning processes, coordinating with development, platform engineering, and network engineering teams to ensure alignment of priorities and seamless execution of projects.
• Oversee the implementation and management of Infrastructure as Code (IaC) and automation initiatives, leveraging tools like Terraform, Ansible, and Kubernetes.
• Collaborate closely with other department leaders to integrate SRE practices into broader company initiatives, ensuring that reliability and performance are prioritized in all technical decisions.
• Lead the development and maintenance of CI/CD pipelines to support efficient and reliable software delivery.
• Monitor key performance indicators (KPIs) for system health, proactively identifying and addressing potential issues.
• Serve as an escalation point for critical incidents, guiding the team through troubleshooting and resolution efforts.
• Mentor and develop team members, providing guidance on technical skills, career development, and leadership.
• Stay current with industry trends and emerging technologies, advising the team and leadership on potential improvements and innovations.
• Manage vendor relationships and oversee the procurement of tools and services to support SRE objectives.

Experience
Must have:

• Extensive experience in Site Reliability Engineering or a related field, with a proven track record of managing and developing technical teams.
• Strong expertise in agile methodologies and experience leading agile planning processes across multiple teams.
• Deep knowledge of cloud infrastructure, automation, and Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Solid understanding of containerization and orchestration technologies, particularly Docker and Kubernetes.
• Experience working in large-scale, distributed systems, with a focus on reliability, scalability, and performance.
• Proven ability to collaborate with cross-functional teams and lead initiatives that align technical solutions with business goals.
• Strong problem-solving skills and the ability to lead teams through complex technical challenges.
• Experience with monitoring and observability tools, including Prometheus, Grafana, or similar.
• Excellent communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.

Nice to have:

• Experience with high-availability architectures and disaster recovery planning.
• Knowledge of security best practices in cloud infrastructure.
• Familiarity with networking concepts and their application in cloud environments.
• Experience with budget management and vendor negotiation in the context of SRE tools and services.

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world.

• Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
• Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan with company match!
• Weekly Lunch: Food is love. Especially when it is free.
• Snacks: You will never go hungry.
• Culture: Innovation drives our vibe.
• Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO: We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.