TCN is looking for a Site Reliability Engineer to join our team in Saint George, Utah. The Site Reliability Engineer works as part of a team to analyze, troubleshoot, deploy, monitor, and maintain TCN’s large production environment with global scale. These significant responsibilities are completed while continually thinking about reliability, scalability, resilience, security, and performance. The Site Reliability Engineer’s responsibilities are critical to the continuity of the services provided to TCN’s clients.
The ideal candidate will have at least three (3) years' experience working in a Linux environment as a System Administrator, Site Reliability Engineer, or a similar role.
Responsibilities
- Designs and deploys software/systems - Collaborates with development teams to throughout the product life cycle, including but not limited to engaging in the design, development, deployment, and ongoing delivery of services; assists in ensuring the development of software and systems that increase product reliability and organizational efficiency
- Manages solutions and ensures resistance to failure - Deploys and manages solutions to manage platform infrastructure as we continue to grow our global scale; ensuring resistance to failure
- Troubleshoots - Troubleshoots complicated, cross platform incidents for OS, networking, and database in a cloud-based SaaS environment; ability to handle live production incidents, debug and troubleshoot application and infrastructure issues, and follow and implement best practices
- Post-incident evaluation - Participates in post-incident evaluations and ensures permanent closure of incidents
- Monitors performance | Improves application stability - Monitors application performance and takes steps to improve application performance and stability; follows through with implementation
- Conducts analysis and development improvements - Conducts system analysis, configuration management, and development improvements for system software performance, availability, and reliability
- Identifies application patterns and analytics in support of better service level objectives
- Incident response - Participates in 24x7 incident response and on-call rotation
- Shares best practices - Shares understanding of Site Reliability Engineering culture across organization; shares knowledge of best practices, approaches, documentation, and code with team members and other teams
Qualifications
- Bachelor’s degree in computer science, information technology, or related field of study
- Not less than three (3) years’ experience in a Linux environment as a System Administrator, Site Reliability Engineer, or similar role
- Demonstrated advanced knowledge of networking protocols, including but not limited to IP routing (static/BGP/OSPF), TCP/UDP fundamentals, security (TLS, IPSEC), and common application protocols
- Demonstrated advanced knowledge of Linux operating environment including storage, network, and container subsystems
- Proven skills in incident management and root cause analysis
- Demonstrated experience with Google Cloud Platform (APIs and CLIs)
- Experience with configuration management tools
- Experience with scripting and automation in commonly used languages, including but not limited to Bash, Ruby, and Python
- Familiarity with programming languages used for DevOps/Continuous Delivery, including but not limited to Go, Java, and Node.Js
- Experience with distributed storage, containers, containerizing applications, and container orchestration (Kubernetes)
- Excellent communication skills, both oral and written; ability to adapt message/style to fit audience (i.e., ability to communicate technical concepts to a non-technical audience)
- Strong interpersonal skills with the ability to work with all levels of management and employees; ability to gain credibility, provide effective customer service, and foster positive working relationships with internal and external stakeholders
- Excellent attention to detail; ability to work accurately and to identify, analyze, prevent, and solve problems
About TCN
TCN is a fast-growing technology company and provides all its services over the internet in a cloud-based software-as-a-service model. TCN's technology stack and culture are positive and forward-thinking. When you join TCN, you are joining a dedicated team of professionals. Employees often describe our culture as friendly, collaborative, flexible, and fast-paced. To learn more, visit our website.
Our benefits include:
- Medical Insurance (HDHP with HSA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k with employer match
- Competitive salary
- Paid time off
- Paid holidays (11 scheduled)
- Weekly lunches; free drinks and snacks
- Casual dress and flexible work environment
Skills Required
- Bachelor's degree in computer science, information technology, or related field
- At least three years' experience in a Linux environment
- Advanced knowledge of networking protocols
- Advanced knowledge of the Linux operating environment
- Skills in incident management and root cause analysis
- Experience with Google Cloud Platform
- Experience with configuration management tools
- Experience with scripting in Bash, Ruby, or Python
- Familiarity with programming languages used for DevOps/Continuous Delivery
- Experience with containers and container orchestration (Kubernetes)
What We Do
As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Our cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. We believe that every call center should have the ability to scale, affordability. Stop paying for features you don't need. Learn more @ tcn.com
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