Site Reliability Engineer

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Site Reliability Engineer

We are looking for a Site Reliability Engineer (SRE) to join our team delivering and supporting critical applications running on AWS. The ideal candidate will be an expert in AWS services, have a combination of SRE, Application support and DevOps skills including automation, monitoring, observability, CI/CD, incident management, and have a deep understanding of end-to-end application workflow. As a SRE, you will play a pivotal role in ensuring the reliability and performance of our applications throughout the lifecycle.

Role, Responsibilities and Key Accountabilities:

• Investigates and resolves complex incidents raised to the team. Run post incident review sessions and implements fixes and improvements.
• Provide root cause analysis to pinpoint the underlying causes of the issues related to application functionality and workflow.
• Conduct service transition activities including establishing metrics to track performance, setting up monitoring, Runbook updates, performing Game Day/OAT, and support team training.
• Maintains services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scales systems sustainably through mechanisms like automation and observability, evolving systems by advocating for changes that improve reliability and velocity.
• Maintains scalable and efficient CI/CD pipelines for application enhancement and fixes.
• Ensures application compliance with regulatory and security requirements.
• Coordinates on security principal access management and triages security issues.
• Collaborate with development, content and customer support to ensure smooth progression of client query and issue/incident's investigation
• Responsible for improving and documenting technical knowledge & processes around application support (using Confluence)
• Provide on-call support during late night and weekend for critical incidents
• An ability to work in a fast-paced, high demand work environment
• Self-motivated and able to work both independently and in collaboration with other technologists at all levels 

Qualifications and Experience:

• Degree in Computer Science, Software Engineering, Electronics/Electrical Engineering, or equivalent.
• 3+ years of experience working as a site reliability engineer or DevOps engineer responsible for application availability and reliability, implementing automation, and optimizing system performance.
• Hands-on experience with Azure services preferably Microsoft Fabric and Purview.
• Familiarity with infrastructure-as-a-code tools such as Terraform and Azure Resource Manager.
• Scripting and automation skills using Python, PowerShell, or other languages
• Strong knowledge of ITIL framework and standard processes for incident, change, configuration and problem management.
• Have a good understanding of REST API.
• Excellent troubleshooting skills and ability to analyze complex issues.
• Excellent English communication skill. Must be able to work with team members located globally.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.