Let’s be #BrilliantTogether
We are seeking a highly motivated and technically proficient professional to join our team in Application Management Support. This role is pivotal in maintaining and fostering the reliability, health, performance, and continuity of business-critical applications across Windows and Linux environments within cloud and on-prem environments. The role fosters innovation through Agile development practices and supports both on-premises and cloud-based environments, ensuring 24/7 service availability. Amongst many and varied responsibilities, the successful candidate will be largely responsible for application and release packaging, application deployments, observability and monitoring processes, change, incident, and problem management, and for providing a high level of comprehensive technical support, with a primary focus on the Index Business Unit which is running mission critical applications within the Google Cloud Platform (GCP) environment.
Additionally, this position involves managing applications deployed via Microsoft Intune and SCCM, ensuring seamless operation across both platforms. The utilization of DevOps tooling such as GitHub, Docker, Jenkins, Ansible, Terraform, and SonarQube. Including responsibilities relating to server and storage system management, issue resolution, patching, and the overseeing of installations, upgrades, and migrations.
Responsibilities
Monitor system alerts, manage incidents, and lead resolution efforts for major issues.
Provide Level 2/3 technical support across Windows, Linux, and macOS environments.
Perform root cause analysis, implement fixes, and coordinate maintenance and outages.
Manage application packaging, deployment, and compliance using Intune and SCCM.
Administer systems and infrastructure, including Windows Server, VMware, and cloud platforms (AWS, Azure, GCP).
Ensure high availability of systems, execute patching, upgrades, and disaster recovery testing.
Develop and maintain scripts (PowerShell, batch) for automation and operational efficiency.
Collaborate with global teams, manage tickets via Jira/ServiceNow, and participate in on-call rotations.
Support SDLC processes, including testing, deployment, and production environment support.
Maintain documentation, communicate effectively with stakeholders, and lead onboarding/integration initiatives.
Requirements
Proven experience in DevOps, Application Support, or System Administration.
Strong proficiency in both Linux and Windows platforms.
Hands-on scripting skills in Bash, PowerShell, and/or Python.
Solid problem-solving and troubleshooting capabilities.
Ability to manage system and software configurations and resolve environment issues.
This role may occasionally require weekend work to support critical operations and ensure service continuity
#LI-RH1 #STOXX #IT
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
Top Skills
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
