We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Site Reliability Engineer who will safeguard the uptime, resilience, and operational health of our global telematics platform through rapid incident triage, proactive observability, and automation. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:The Site Reliability Engineering (SRE) ensures the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability.
How you'll make an impact:Lead Incident Response & Troubleshooting:
- Act as a primary escalation point for critical production application/product issues.
- Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes.
- Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly.
- Clearly communicate incident status, impact, and resolution steps to internal stakeholders.
Enhance Monitoring & Alerting:
- Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units.
- Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).
Drive Operational Improvements & Automation:
- Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times.
- Conduct system tests to validate performance, reliability, and successful remediation of issues.
- Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.
Post-Incident Analysis & Prevention:
- Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes.
- Contribute to building a culture of learning from incidents.
On-Call Participation:
- Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.
- Post-secondary Diploma/Degree specialization in Computer Science, Electrical, Software Engineering or a related field.
- 3-5 years of required previous experience in the following areas: in SRE/DevOps/Tier 3 Application Support/System Operations or a similar role.
- Strong troubleshooting skills with a systematic problem-solving approach.
- Extensive experience resolving critical incidents in production environments.
- Strong proficiency in Linux and operational scripting (Bash, Powershell, Python)
- Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD)
- Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations)
- Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana),
- Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes
- Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets.
- Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting.
- Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously .
- Experience with incident management processes
- Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to problem solve and develop well-judged decisions.
- Strong team player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides) or equivalents.
- Entrepreneurial mindset and comfortable in a flat organization.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Skills Required
- Post-secondary diploma or degree specializing in Computer Science, Electrical Engineering, Software Engineering, or a related field
- 3-5 years of experience in SRE, DevOps, Tier 3 Application Support, System Operations, or a similar role
- Strong troubleshooting skills and a systematic problem-solving approach
- Extensive experience resolving critical incidents in production environments
- Strong proficiency in Linux and operational scripting using Bash, PowerShell, and Python
- Experience querying databases and datasets using GoogleSQL, PostgreSQL, or BigQuery
- Experience with automated configuration management tools such as Ansible
- Experience with GitOps tools such as Argo CD
- Experience with data visualization platforms such as Apache Superset or BigQuery Visualizations
- Familiarity with cloud platforms including GCP, Azure, or AWS
- Familiarity with Kubernetes and monitoring and alerting systems such as Prometheus, AlertManager, and Grafana
- Understanding of application environments such as .NET and C# for troubleshooting
- Understanding of TCP/IP, HTTP, DNS, and load balancing
- Familiarity with AI-powered tools for log analysis, troubleshooting, incident summarization, and automation scripting
- Experience with incident management processes
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills with sound judgment
- Ability to work effectively under pressure and manage multiple tasks and projects
- Experience working within a technical or engineering organization
- Knowledge of the high-technology industry
- Strong teamwork and ability to engage with all organizational levels
- Technical competence with Google Suite for business or equivalent software
- Entrepreneurial mindset and comfort working in a flat organization
- Availability to participate in a 24x7 on-call rotation
GEOTAB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEOTAB and has not been reviewed or approved by GEOTAB.
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Healthcare Strength — Coverage includes medical, dental, vision, life, disability, and an EAP as part of a comprehensive core package. U.S. offerings are presented as competitive and consistently paired with other core protections.
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Retirement Support — Offerings include a 401(k) with company match in the U.S., with RRSP or pension alternatives in other regions. Retirement savings support is treated as a standard component of total rewards.
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Parental & Family Support — A distinct “baby bonus” for birth or adoption stands out among family‑focused perks. Certain postings and summaries also reference parental leave top‑ups and related supports.
GEOTAB Insights
What We Do
Welcome to Geotab, the #1 commercial telematics company in the world. Geotab is a place where passion, creativity and innovation align. We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotab is the world’s leading connected vehicle company for fleets, providing open platform fleet management solutions to businesses of all sizes. Geotab’s intuitive, full-featured solutions are used by over 40,000 customers around the world to help them better manage their drivers and vehicles. With Geotab devices found in over 2 million vehicles, the company processes over 30 billion data points each day to provide insight into productivity, safety, fuel efficiency and more. Geotab’s employees are essential to our success! We strive to put our employees first and are constantly seeking ways to improve workplace culture. Maintaining our unique culture is vital - after all, staff that enjoy their work environment are motivated to reach their full potential. Employee growth and development has long been the basis of our philosophy, as staff are encouraged to carve their own path within the expanding organization. Challenging the status quo and seeking creative ideas is what we do best.
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