Do you like collaborating across teams to solve complex problems?
Do you enjoy solving large scale distributed systems problems?
Join our SRE Edge Apps & Networking team
The Edge Reliability Engineering (ERE) team enhances performance, availability, and resilience for Akamai's media and web delivery products. This includes optimizing core edge platform and web server technologies. The team solves complex distributed system reliability challenges, ensuring consistent and high-performing experiences for customers across the Internet.
Partner with the best
The ERE team acts as a technical escalation resource for global support, resolving critical issues across delivery products and platform technologies. This team operates at the crossroads of engineering, support, and operations to address customer-impacting challenges effectively.
As a Site Reliability Engineer, you will be responsible for:
- Taking responsibility for assigned reliability and performance investigations across Akamai's global edge platform, media delivery, and web delivery systems.
- Diagnosing problems across application, platform, network, and operating-system layers utilizing logs, metrics, traces, and diagnostic tools appropriately.
- Collaborating with Product, Engineering, Support, Network, and senior SRE teams to determine root causes and apply lasting solutions.
- Utilizing telemetry, SLIs, SLOs, KPIs, dashboards, and alerts to evaluate system health, determine customer impact, and enhance reliability improvements.
- Analyzing platform behavior, traffic patterns, and system bottlenecks to enhance performance, scalability, and resilience effectively across systems.
- Creating scripts, automation, internal tools, and workflows to minimize operational effort while enhancing diagnostics and incident response efficiency.
- Applying AI-powered analysis and creating workflows as needed, while ensuring precision, safety, and thorough human evaluation.
Do what you love
To be successful in this role you will:
- Demonstrate expertise in Computer Science, Engineering, or related fields, or possess substantial industry experience in large-scale SRE roles.
- Evaluate technical issues, assess system behavior, and derive insights from evidence to improve understanding and problem-solving abilities.
- Understand foundational networking and Internet technologies, such as caching, proxies, TLS, TCP/IP, DNS, and HTTP/HTTPS architectures.
- Demonstrate proficiency with Linux or Unix systems, command-line utilities, and foundational diagnostic methods.
- Demonstrate proficiency with structured data and telemetry or exhibit foundational SQL capabilities.
- Read and analyze C++ code to identify and resolve issues within core server infrastructure effectively.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- Expertise in Computer Science, Engineering, a related field, or substantial industry experience in large-scale SRE roles
- Ability to evaluate technical issues, assess system behavior, and derive insights from evidence
- Understanding of networking and Internet technologies, including caching, proxies, TLS, TCP/IP, DNS, and HTTP/HTTPS
- Proficiency with Linux or Unix systems, command-line utilities, and diagnostic methods
- Proficiency with structured data and telemetry or foundational SQL capabilities
- Ability to read and analyze C++ code
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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