The Role
Supports deployment, configuration, maintenance, and troubleshooting of AI infrastructure, including servers, storage, networking, firmware, Kubernetes, and Slurm environments. Assists with hardware diagnostics, customer environment delivery, incident resolution, documentation, and operational support in secure environments while collaborating with engineering teams.
Summary Generated by Built In
About the Hiring TeamWhat the Role EntailsRole Summary
We are seeking a motivated Site Reliability Engineer (SRE) Intern to join our AI Compute team, supporting the daily operations of AI infrastructure. In this role, you will work closely with internal business teams and external engineering partners to build and operate AI infrastructure. This is a hands-on opportunity to gain knowledge and experience in cutting-edge AI infrastructure.Who We Look For
We are seeking a motivated Site Reliability Engineer (SRE) Intern to join our AI Compute team, supporting the daily operations of AI infrastructure. In this role, you will work closely with internal business teams and external engineering partners to build and operate AI infrastructure. This is a hands-on opportunity to gain knowledge and experience in cutting-edge AI infrastructure.
Key Responsibilities
- Support the deployment, configuration, and maintenance of high-performance AI infrastructure servers, storage servers, networking equipment, and software components in secure environments.
- Assist with hardware diagnostics, system functionality checks, and firmware updates as required.
- Collaborate with engineering teams to help deliver tailored customer environments (e.g., bare-metal systems, Kubernetes, Slurm, etc.).
- Provide first-line engineering support for onsite operational issues, including troubleshooting hardware, network, and software problems, and firmware compliance.
- Document incident details, resolutions, and lessons learned to improve future problem-solving.
- Maintain clear, accurate, and up-to-date documentation to support knowledge sharing across the team.
- Participate in team meetings and knowledge-sharing sessions to foster collaboration and continuous learning.
Qualifications & Requirements
- Currently pursuing or recently completed a Bachelor's or Master's degree in computer engineering, computer science, or a related technical field.
- Basic understanding of server hardware, firmware lifecycle, and Linux environments, with an awareness of physical and system-level security standards.
- Exposure to scripting languages such as Bash or Python.
- Familiarity with — or strong interest in — configuration management, CI/CD tools, workload managers, and cluster software (e.g., Slurm, Kubernetes), and observability tools (e.g., Prometheus, Grafana, ELK).
- Strong problem-solving and analytical skills.
- Ability to work both independently and as part of a team.
- Professional fluency in English and Mandarin is highly preferred
- Coursework, projects, or hands-on experience related to AI Infrastructure, distributed systems, or cloud infrastructure.
- Familiarity with networking fundamentals and Linux system administration.
- Genuine interest in AI/ML infrastructure.
Location State(s)
US-California-Palo AltoThe expected base pay range for this position in the location(s) listed above is $27.12 to $51.93 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.Equal Employment Opportunity at TencentAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Skills Required
- Currently pursuing or recently completed a Bachelor's or Master's degree in computer engineering, computer science, or a related technical field
- Basic understanding of server hardware, firmware lifecycle, and Linux environments
- Awareness of physical and system-level security standards
- Exposure to Bash or Python scripting
- Familiarity with or strong interest in configuration management, CI/CD tools, workload managers, cluster software, and observability tools
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Professional fluency in English and Mandarin
- Coursework, projects, or hands-on experience related to AI infrastructure, distributed systems, or cloud infrastructure
- Familiarity with networking fundamentals and Linux system administration
- Genuine interest in AI/ML infrastructure
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The Company
What We Do
Tencent is a world-leading internet and technology company founded in 1998 in Shenzhen, China. It develops products and services spanning social platforms and messaging, online games, digital media, payments and financial technology, cloud and advertising solutions, utility software, and enterprise digital transformation. Its mission is to use technology for good and improve the quality of life of people around the world.
