As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role location: Hybrid (three days in-office, two days virtual)
ABOUT THE TEAM:
The team implements and supports Treasury and Payment solutions in Public Cloud environments (AWS/Azure), focus is around platform delivery and operational support using SRE principles
What you will be doing:
Build software solutions and systems to manage platform infrastructure and applications.
Partner with development teams to improve services through rigorous testing and release procedures.
Participate in system design consulting, platform management, and capacity planning.
Improve reliability, quality, and time-to-market of our suite of software solutions.
Build monitoring that alerts on symptoms rather than on outages.
Run the production environment by monitoring availability and taking a holistic view of system health.
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
Provide primary operational support and engineering for multiple large, distributed software applications.
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
Create sustainable systems and services through automation and uplifts.
Balance feature development speed and reliability with well-defined service level objectives.
Partner with stakeholders to design and deliver a reliable, scalable, secure, and performant platform.
Stay current on technical trends to suggest innovative tools and approaches to problems.
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
Identify and resolve problems promptly to meet and improve service levels and standards.
What you will need:
4 to 8 years of experience in IT operations, infrastructure management, or related technical roles.
Public Cloud (AWS) – Hands-on experience with AWS services for infrastructure and application hosting.
Infrastructure as Code (Terraform) – Strong experience in writing and managing Terraform scripts for provisioning cloud resources.
Containerisation & Orchestration – Kubernetes (EKS) deployment and management experience.
Observability & Monitoring – Proficiency with tools like CloudWatch, Grafana, Prometheus, and Splunk for monitoring and alerting.
Scripting & Automation – Ability to automate tasks using Python, PowerShell, and Bash.
Operating Systems – Solid experience with Windows and Linux environments.
DevOps & CI/CD – Working knowledge of DevOps practices and CI/CD pipelines (e.g., Jenkins, GitHub Actions, or similar).
IT Operations & Support – Strong troubleshooting skills for production environments, including application and system components.
Problem Analysis & Resolution – Skilled in diagnosing and resolving failures in applications and infrastructure.
Documentation & Communication – Ability to create technical documentation and communicate effectively with technical and non-technical stakeholders.
Excellent Soft Skills – Analytical, decision-making, problem-solving, time management, and customer service skills.
Nice to have:
ServiceNow – Experience using ServiceNow for ticket and incident management.
Harness.io – Familiarity with Harness.io for CI/CD deployments.
Azure Cloud – Exposure to Microsoft Azure services.
Certifications – AWS or Azure certifications.
Serverless Computing – AWS Lambda experience.
Database Knowledge – PostgreSQL administration or development experience.
Domain Knowledge – Understanding of Capital Markets and financial services industry.
Event Correlation & Analysis Tools – Experience with IT event correlation and analysis software.
Disaster Recovery/Business Continuity – Familiarity with DR/BC planning and support.
Leadership & Mentoring – Ability to guide junior technical staff and act as a mentor.
What we offer:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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What We Do
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry, globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, proven performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index. To learn more, visit www.fisglobal.com. Follow FIS on Facebook, LinkedIn and Twitter (@FISGlobal).
Why Work With Us
The world of fintech is changing fast. Our core values and behaviors give us the power to have a positive impact on the world we share. We work together, connecting to achieve outcomes with speed. We are inclusive and embrace our diverse strengths. We make things happen and celebrate together
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