There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Cyber & Technology Controls, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
- Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
- Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
- Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
- Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
- Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
- Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
- Supports the adoption of site reliability engineering best practices within your team
- Leading major incident response, root cause analysis, blameless postmortems
Required qualifications, capabilities, and skills
- Over 5 years of experience working on support of products / infrastructure
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Proficient in at least one programming language such as Python or Java/Spring Boot
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
- Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
- Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
- Experience on SLO/SLI definition, chaos engineering (Gremlin, Chaos Monkey), disaster recovery planning
- Familiarity with troubleshooting common networking technologies and issues
- Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
- Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
- Ability to initiate and implement ideas to solve business problems
- Strong communications skills, verbal and written, ability to drive meetings and knowledge sharing sessions to teams
- Hands-on experience with AWS / Azure / GCP or other cloud environments
- Hands-on experience with Terraform or other infrastructure as code technologies
- Hands-on experience with GitHub and code reviews
- Hands-on experience with DevOps using Python, scripting for automation
- Knowledge and hands on experience with tools like (Jira, Confluence, ServiceNow, Netcool)
- Experience leading and mentoring teams in SRE and DevOps practices
Skills Required
- Over 5 years of experience supporting products or infrastructure
- Proficiency in site reliability culture and principles, including implementing SRE practices within applications or platforms
- Proficiency in at least one programming language, such as Python or Java with Spring Boot
- Proficient knowledge of software applications and technical processes within a technical discipline
- Experience with observability, including white-box and black-box monitoring, SLO alerting, and telemetry collection
- Experience with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform
- Familiarity with containers and container orchestration, including ECS, Kubernetes, and Docker
- Experience defining SLOs and SLIs, chaos engineering, and disaster recovery planning
- Familiarity with troubleshooting common networking technologies and issues
- Ability to contribute to large collaborative teams, present information logically, and work with limited supervision
- Ability to identify new technologies and relevant solutions to meet software design constraints
- Ability to initiate and implement ideas to solve business problems
- Strong verbal and written communication skills, including leading meetings and knowledge-sharing sessions
- Hands-on experience with AWS, Azure, GCP, or other cloud environments
- Hands-on experience with Terraform or other infrastructure as code technologies
- Hands-on experience with GitHub and code reviews
- Hands-on DevOps experience using Python and scripting for automation
- Knowledge and hands-on experience with Jira, Confluence, ServiceNow, or Netcool
- Experience leading and mentoring teams in SRE and DevOps practices
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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