Site Reliability Engineer III

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise technology, Employee compute team you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities

• Collaborate with cross-functional teams to design, implement, and maintain scalable and reliable systems.
• Develop and maintain monitoring, alerting, and incident response systems to ensure high availability, performance, and quality.
• Implement and manage service level indicators (SLIs), service level objectives (SLOs), and service level agreements (SLAs) to measure and improve system reliability and customer satisfaction.
• Utilize error budgets to manage delivery and prioritize reliability improvements for the applications and platforms we own and support.
• Automate repetitive tasks and processes to improve efficiency and achieve reduction of toil, minimizing manual intervention.
• Participate in on-call rotations to provide 24/7 support for critical systems and services.
• Conduct root cause analysis and blameless post-mortem reviews to prevent future incidents and improve system reliability.

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability concepts and 3+ years applied experience
• Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
• Experience with monitoring and logging tools such as Prometheus, Grafana, Splunk, Dynatrace, and Datadog.
• Proficiency in continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
• Experience with container and container orchestration technologies such as ECS, Kubernetes, and Docker.
• Experience implementing and managing error budgets and familiarity with site reliability culture and principles.
• Proficient knowledge of software applications and technical processes within disciplines like Cloud and artificial intelligence.
• Familiarity with troubleshooting common networking technologies and issues.
• Ability to contribute to large and collaborative teams by presenting information logically and effectively.
• Ability to proactively recognize roadblocks, identify new technologies, and implement innovative solutions to solve business problems.

Preferred qualifications, capabilities, and skills

• Experience with Virtual Desktop Infrastructure (VDI) solutions.
• Knowledge of networking and security best practices.
• Certifications in AWS, Splunk, Dynatrace, or Terraform.
• Experience with data science tools, methodologies, and techniques.

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About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.